Front Office Manager

Responsible for organizing and coordinating office operations and procedures to ensure organizational effectiveness and efficiency of employee, vendor, and customer information. DUTIES & RESPONSIBILITIES Manage all district staffing and recruiting activities; maintain office supplies and equipment. Coordinate and support general office tasks as needed. Assist and collect all new and returning employee paperwork. Assist Human Resources with recruitment, orientation, and training of seasonal staff (including weekends) and electronic onboarding. Engage with safety, work rules, and regulations to maintain housekeeping standards. Assist in training and tracking of safety rules and compliance for employees within the district. Train and administer policies and procedures; coordinate and schedule district required training in and out of season. Pre‑season review and photography. Update route books, customer scopes, and maps. Load storm data and paperwork post storm into shared files; assist with post‑season review and photography. Load pictures and inspection data into Post‑Season Cases. Asset/parts tracking and accountability; invoice flow; DVIR organization. Customer service: Heavily involved in service case flow and completion; cover customer service when necessary. Finance: A/R activities; pull invoicing from NetSuite and email to customers; understand billing processes. Insurance/COI requests as needed; act as point of contact and process external and internal mail, email, packages timely. Support GM in general office tasks (supplies, meeting coordination, etc.). Subcontractor agreements creation and processing; subcontractor compliance (W9, COI, etc.). Payroll verification; manage attendance sheets/calendar (sick and vacation). Enter cases pertaining to maintenance/enhancements and irrigation. QUALIFICATIONS High school diploma or G.E.D. equivalent. Proficient in use of general office equipment (fax and copier). Proficient in Microsoft Office (Word, Excel, Outlook). Discretion and trustworthiness due to access to confidential information. Excellent communication, time‑management, and organizational skills. BENEFITS Medical and dental insurance benefits. Company‑sponsored Group Term Life & Short‑Term Disability insurance. 401(k) retirement plan with company match. Groundmasters Landscape Services is an equal‑opportunity employer that is committed to diversity and inclusiveness. Company compliance with all applicable federal, state, and local fair‑employment practices laws. Strict prohibition of discrimination against employees, applicants, or any other covered persons on the basis of any protected characteristic. #J-18808-Ljbffr