Dining Room Supervisor

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.SUMMARY: The Dining Room Manager manages and directs dining room operations, activities, and staff to ensure effective and profitable operation and growth; ensures that quality service is provided to all guests.DUTIES AND RESPONSIBILITIES:Establishes and monitors standards for dining room including but not limited to personnel administration and performance, service to guests, advertising, and publicityEstablishes and maintains effective revenue management techniques to maximize revenues; reviews and analyzes financial statementsWorks closely with chefs and other appropriate staff to ensure the smooth and healthy operation of the dining roomDevelops, implements, and monitors budget; oversees all accounting functionsMonitors overall condition of dining room, public areas, and outside grounds; ensures that deficiencies are rectifiedMaintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all staff to ensure dining room is performing at established standardsEnsures that guests’ needs are fulfilled and their experience is as pleasurable as possible; responds to guests’ feedback, including complaints/problems; reviews compliments/ complaints with dining room host/hostess and staff to continually improve serviceEstablishes par levels for supplies and equipment; monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipmentPossesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure dining room remains currentEnsures all food and beverage operations are in compliance with all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and proceduresPossesses and maintains thorough knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and pricesPrepares accurate and timely reports as requiredReviews staffing on a daily basis to ensure it is adequate to handle the day’s business; calls in additional personnel as neededAssists staff with job functions as needed to ensure optimum service to all guestsHires, trains, supervises, motivates, and develops dining room staff; manages schedules and workflowProvides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performanceKeeps up to date on overall activities of the team, identifying problem areas and taking corrective actionsPerforms other related duties as assigned by managementSUPERVISORY RESPONSIBILITIES:Directly supervises employees within the department(s)Indirectly supervises employees within the department(s)Carries out supervisory responsibilities in accordance with the organization's policies and applicable lawsResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsEffective organizational skillsQUALIFICATIONS:Strong organizational skills; able to manage priorities and workflowExcellent customer service skillsBasic competence in duties and tasks of supervised employeesProven leadership and business acumen skillsDemonstrated ability to supervise and motivate subordinatesCommitment to excellence and high standardsVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmGood judgement with the ability to make timely and sound decisionsPassion, enthusiasm, focus, creativity, and a positive outlookBilingual skills a plusProfessional appearance and demeanorAbility to effectively communicate with people at all levels and from various backgroundsEDUCATION AND EXPERIENCE:Minimum of four years’ experience in the restaurant industry or equivalentCOMPETENCIES:Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.PHYSICAL DEMANDS AND WORK ENVIRONMENT:Continually required to stand and walkOccasionally required to sit and utilize hand and finger dexterity to use a keyboard and office equipmentOccasionally required to lift/push/carry items up to 50 poundsOccasional exposure to extreme heat or cold and loud noiseSALARY:HOURS:BENEFITS:Medical, Dental, and Vision InsuranceCompany paid Basic Life and AD&D Insurance401(k) with Company matchPaid Time Off and State required Sick Pay8 Paid HolidaysHotel discounts by brandVoluntary Short-Term and Long-Term Disability #J-18808-Ljbffr