HOTEL FRONT DESK NIGHT AUDITOR

Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental wellbeing. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Responsibilities The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check‑in and check‑out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel’s daily financials. Greet guests warmly and professionally upon arrival and departure Perform guest check‑in and check‑out efficiently and accurately Process room reservations, cancellations, and modifications Handle guest inquiries, requests, and concerns promptly and courteously Resolve guest issues or elevate to management as needed Process payments, room charges, and refunds accuratelyMaintain accurate guest records and cash handling procedures Answer incoming calls and route messages appropriately Coordinate with housekeeping, maintenance, and other departments to meet guest needs Promote hotel amenities, services, and local attractions Maintain a clean, organized, and professional front desk area Follow all company policies, procedures, and safety guidelines Requirements High school diploma or equivalent required Previous hotel, hospitality, or customer service experience preferred Strong customer service and communication skills Ability to multitask in a fast‑paced environment Basic computer and reservation system proficiency Strong attention to detail and problem‑solving skills Ability to handle electronic payments accurately Professional appearance and demeanor #J-18808-Ljbffr