Front Office Specialist

Job Description

Be the Welcoming Face of Exceptional Care

At TriHealth , our Front Office Specialists are the first connection patients make with our care teams - setting the tone for a positive, compassionate, and seamless experience. When you join TriHealth, you join a system committed to caring for people: our patients, our community, and you.

Location: 6350 Glenway Ave Cincinnati, OH 45211

Schedule: Full time, day shift

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

*PRN positions not eligible for TriHealth benefits

Minimum Job Requirements:

• High School Diploma or GED degree (Required)
• 3 - 4 years experience in a related field (Required)

Job Overview:

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Responsibilities:

• Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments and promptly informs the department of any issues.
• Accurately inputs patient registration information and updates insurance and demographic data.
• Accepts patient payments and records them accurately.
• Demonstrates courtesy and respect toward families, community professionals, agencies, office personnel, and team members; follows JCAHO and HIPAA protocols with access limited to job-related information.
• Handles patient complaints and refers concerns to the manager as appropriate.

Working Conditions:

Climbing - Rarely


Hearing: Conversation - Consistently


Hearing: Other Sounds - Frequently


Interpersonal Communication - Frequently


Kneeling - Occasionally


Lifting <10 Lbs. - Frequently

Pulling - Rarely


Pushing - Occasionally


Reaching - Rarely


Reading - Frequently


Sitting - Consistently


Standing - Rarely


Stooping - Occasionally


Talking - Consistently


Thinking/Reasoning - Occasionally


Use of Hands - Consistently


Color Vision - Occasionally


Visual Acuity: Far - Frequently


Visual Acuity: Near - Consistently


Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone's opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community