Service Ambassador/Advisor - Gaudin Porsche of Las Vegas

Job Description

Job Description

Job Title: Porsche Service Advisor

Once in a lifetime career opportunity with a 104-year-old family-owned and operated Dealership. Some highlights include the following...

• State-of-the-art facility
• Paid training

• Family-owned and operated for over 100 years.
• Competitive Benefits
  
• A chance to be a part of the most exciting high-line brand in the industry

Summary

Automotive Service Ambassadors / Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Working hours

Our Porsche Center is open for service Monday through Friday from 7:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 4:00 p.m. You must be willing to help cover the service department's entire operating hours. 

Essential Duties

• Advises customers about necessary service for routine maintenance and recommends best options to maintain their vehicles to the highest standard
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work orders for needed repairs.
• Prepares a repair order showing time, cost, and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data before arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with the customer as needed to confirm the problem or refer to a test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles following manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.”
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before additional repairs are performed.
• Implements and maintains a service marketing program.
• Review repair orders to ensure that work is completed and additional work and authorization are noted. Close the repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Also, ensure they are locked and that all keys are marked and put away correctly.
• Keeps service department forms, menus, and pricing guides up-to-date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
  
• Maintains a professional appearance.
• Keeps work area clean.
• Other tasks as assigned

Marginal Duties

Supervisory Responsibilities

Qualifications

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

• Two years of experience in a service advisor position.
• CDK and/or previous Porsche experience (2+ years).
  

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

Reasoning Ability

• Ability to apply common sense understanding to complete instructions furnished in written, oral diagram, or schedule form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with various concrete variables in situations with limited standardization.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Certificates, Licenses, Registrations

• Manufacturer Training
• Valid Driver's License