Office Manager Receptionist

Job Description

Job Description

Office Manager / Service Advisor

Launch Diesel & Performance – Merritt Island, FL

About Us

Launch Diesel & Performance is a fast-growing diesel repair and performance shop specializing in Power Stroke, Duramax, Cummins, diagnostics, fleet repair, and custom performance builds. We are looking for a highly organized, motivated Office Manager/Service Advisor to become the backbone of our day-to-day operations.

This position reports directly to the owner and is responsible for keeping the front office running efficiently while delivering outstanding customer service.

Responsibilities

• Answer incoming phone calls and assist customers professionally
• Schedule appointments and manage the daily shop calendar
• Create, update, and close repair orders in ShopMonkey
• Communicate estimates, repair progress, and completed work with customers
• Order, receive, and track parts from vendors
• Process invoices and customer payments
• Coordinate with technicians to ensure efficient workflow
• Handle warranty claims and insurance communications when necessary
• Maintain accurate customer records and documentation
• Manage office supplies and general office organization
• Assist with social media, marketing, and customer follow-up (preferred but not required)
• Keep the front office operating smoothly in a fast-paced environment

Qualifications

• High school diploma or equivalent
• Previous experience in an automotive, diesel, or service repair shop is preferred
• Excellent customer service and communication skills
• Strong computer skills and ability to learn new software
• Experience with ShopMonkey, Tekmetric, Mitchell, RO Writer, or similar software is a plus
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Professional appearance and positive attitude
• Dependable and punctual

What We Offer

• Competitive pay based on experience
• Monday–Friday schedule
• Paid holidays
• Paid vacation
• Opportunity for advancement
• Family-oriented work environment
• Stable, growing company with room to build a long-term career

If you're someone who thrives in a busy environment, enjoys helping customers, and takes pride in keeping an operation running smoothly, we'd love to hear from you.

Apply today and become part of the Launch Diesel & Performance team.

Company Description

## About Launch Diesel & Performance

Launch Diesel & Performance is one of Brevard County's premier diesel repair and performance shops, specializing in advanced diagnostics, electrical troubleshooting, routine maintenance, and high-performance diesel builds.

We're passionate about the diesel industry both inside and outside the shop. We campaign our own high-horsepower burnout and race truck, attend diesel events throughout the year, and enjoy supporting local and national diesel competitions together as a team.

We're a growing company that values quality workmanship, honesty, continuous learning, and teamwork. Our goal is to build a team of professionals who take pride in their work and are looking for a long-term career where they can continue to grow.

**At Launch Diesel & Performance, we work hard, solve challenging problems, and enjoy being part of the diesel community together.**

Company Description

## About Launch Diesel & Performance\n\nLaunch Diesel & Performance is one of Brevard County's premier diesel repair and performance shops, specializing in advanced diagnostics, electrical troubleshooting, routine maintenance, and high-performance diesel builds.\n\nWe're passionate about the diesel industry both inside and outside the shop. We campaign our own high-horsepower burnout and race truck, attend diesel events throughout the year, and enjoy supporting local and national diesel competitions together as a team.\n\nWe're a growing company that values quality workmanship, honesty, continuous learning, and teamwork. Our goal is to build a team of professionals who take pride in their work and are looking for a long-term career where they can continue to grow.\n\n**At Launch Diesel & Performance, we work hard, solve challenging problems, and enjoy being part of the diesel community together.**