Customer Care Specialist I (Manheim)

Primary Duties/Key Responsibilities Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems). Listen actively to customers and demonstrate professionalism in all interactions. Troubleshoot and resolve standard technical and account-related issues. Escalate complex issues to appropriate internal teams or specialists. Document customer interactions, issues, and resolutions in company systems. Follow security protocols when accessing customer information. Collaborate with internal teams to ensure timely issue resolution. Support customer education and training as needed. Maintain customer relationships through quality service delivery. Perform related duties as assigned by the supervisor. Primary Duties/Key Responsibilities Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems). Listen actively to customers and demonstrate professionalism in all interactions. Troubleshoot and resolve standard technical and account-related issues. Escalate complex issues to appropriate internal teams or specialists. Document customer interactions, issues, and resolutions in company systems. Follow security protocols when accessing customer information. Collaborate with internal teams to ensure timely issue resolution. Support customer education and training as needed. Maintain customer relationships through quality service delivery. Perform related duties as assigned by the supervisor. Qualifications Minimum High School Diploma/GED Generally, less than 2 years of experience Schedule - must have flexibility to work evenings, weekends, holidays as required. Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email. Excellent oral and written communications skills, particularly in a phone or email context. Experience working in a contact center metrics driven environment. Strong communication skills and basic computer knowledge. Ability to operate under tight pressure. Experience working in the automotive industry. Bilingual English-Spanish is preferred USD 16.59 - 24.86 per hour Compensation Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr Cox Automotive Inc.