AI (GenAI) Engineer
Salesforce
Location: Palo Alto Office AI (GenAI) Engineer - Job Requirements
Minimum qualifications
Minimum qualifications
- BS/MS in computer science, Electrical Engineering, Data Science, or a related technical field; or equivalent practical experience.
- 3-5 years of experience in AI/ML engineering, data engineering, or applied data science delivering production-grade solutions.
- Strong Python and SQL skills; mastery of working with large-scale telemetry/time-series datasets and building reliable, testable data transformations.
- Hands-on experience with Azure services for data/AI solutions, including:
- Azure Machine Learning; Azure AI Services/Azure OpenAI (LLM/GenAI capabilities)
- Azure Databricks/Spark (Delta Lake, lakehouse patterns)
- Azure Data Lake Storage / Blob Storage
- Azure Functions or similar serverless compute
- Azure DevOps (or similar CI/CD tooling), Git, and automated testing
- Working knowledge of GenAI development patterns, including:
- Retrieval-Augmented Generation (RAG): chunking strategies, embeddings, hybrid search, re-ranking, grounding with citations, vector stores (e.g., Azure AI Search)
- Prompt design: system prompts, few-shot patterns, structured outputs (JSON/JSON Schema), function/tool calling
- Evaluation fundamentals: response quality, grounding, accuracy, latency, cost, and safety
- Production mindset: robust logging/monitoring, tracing, observability, troubleshooting; security basics (RBAC, managed identities, Key Vault, data privacy/PII handling), and operational readiness (rate limits, retries, timeouts, backoff, caching).
- Solid understanding of 4G/5G RAN and mobility concepts (e.g., handovers, drops, throughput, congestion, interference, PRB utilization, RSRP/RSRQ/SINR).
- Ability to translate network issues into measurable KPIs and investigative workflows, producing actionable outputs for operations and engineering (e.g., RCA steps, remediation recommendations, and change validation plans).
- Built an internal assistant/copilot for network operations, triage, or RCA using KPIs, alarms, tickets, and documentation; experience grounding outputs with traceable evidence and citations.
- Experience with agentic workflows and orchestration (function/tool calling, multi-step chains, retries/guardrails) to automate diagnosis and propose actions.
- MLOps/LLMOps practices: CI/CD for pipelines/services, model/prompt/knowledge-base versioning, automated evaluations (e.g., RAG quality), drift monitoring, observability (OpenTelemetry), and cost/token controls.
- Azure ecosystem depth: Azure AI Search (vector/hybrid search), Azure Event Hubs/Stream analytics, Azure Data Factory/Synapse pipelines, AKS (Kubernetes), and containerized deployments.
- Familiarity with GenAI frameworks and tooling (e.g., Semantic Kernel, LangChain/LlamaIndex), MLflow/Model Registry, vector databases, and prompt/unit regression testing.
- Understanding of telecom standards and tooling: 3GPP concepts, vendor-specific counters (e.g., Ericsson/Nokia/Samsung)
- Relevant Azure certification (or in progress), especially Azure AI Engineer Associate.
- Build, deploy, and operate GenAI-powered tools that accelerate network troubleshooting: triage assistants, KPI summaries, anomaly detection/explanations, and recommended next actions with citations to source data.
- Design and implement RAG pipelines: document preparation (chunking/metadata), embeddings, vector search with re-ranking, grounding and citation strategies, semantic caching, and safety guardrails.
- Ship reliable services: productionize models and prompts with CI/CD, automated tests, canary/A-B releases, monitoring/alerts, and SLOs for accuracy, grounding, latency, and cost.
- Implement evaluation and continuous monitoring: offline and online eval harnesses, golden sets, human-in-the-loop review, prompt/knowledge drift detection, and token/cost budgets.
- Integrate with internal systems and tools: alarms and KPI platforms, ticketing, inventory/topology APIs, runbooks, and dashboards to close the loop from detection to remediation.
- Collaborate cross-functionally with data engineering, platform/security, and RAN SMEs to take use cases from discovery to production and iterate based on measurable impact (e.g., MTTR reduction, accuracy lift, fewer escalations).
Vacancy posted 3 days ago
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