Electrical Service Operations Manager

MetroPower is one of five leading electrical and mechanical contracting and construction companies within the PPC Partners, Inc . family of companies. At MetroPower, our people are our power. As a premier electrical contractor, our people are what enable us to stand out in our industry. They're the reason for our success. Founded on the principle that every person should strive to first and foremost be a servant leader, we work tirelessly to keep our people safe, enlighten and stimulate their minds, and teach them how to be good stewards of the community in a genuinely serving way. From these efforts, we've grown into a truly unique company. By putting our people first, we are able to consistently deliver to the highest quality standards in the industry and develop lasting relationships with our customers. Our people thrive in this entrepreneurial structure that encourages every individual to learn and grow. Our commitment to the advancement of our people is unique to our industry and keeps our company strong. We invest in our people not just professionally, but personally as well through our continuing education and development opportunities. As one employee improves the company improves, and we move forward stronger together. We believe in this so much that we annually survey our employee engagement to ensure we're living by the golden rule, and maintaining an environment that motivates, challenges, and values our people. Each year, we score above the industry average. Job Description Role, Function & Organization The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth. At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence . As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication Essential Duties and Responsibilities Planning & Operational Oversight: Forecast what is to be done on a week-to-week basis, when, and by whom Analyze and forecast factors that affect results to maximize efficiency Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results OPS Compliance: Utilize the OPS System Monitor work authorizations (I5 tools, job status reports, etc.) Share manpower, resources, and tools across branches as needed Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy) Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.) Provide performance appraisals, feedback and growth opportunities for team members Promote continuous learning, professional development, and improvements Customer Relations & Service: Procure service business. Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement Take prompt action to resolve any customer complaints Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency Achieve minimum budgeted net profit for branch Manage billing and collections Track accounts receivable and managing working capital Achieve minimum productivity requirements Prospect for new business leads on an ongoing basis to ensure growth targets Safety/Hazard Recognition & Elimination: Pre-plan and identify the methods to eliminate hazards daily by work task. Execute skill in observing habits and hazards of others and bringing it to their attention. Uphold safety as the most important goal of our company. Support goal of achieving zero accidents. Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed. Obtain safety training as expected by all company personnel. Qualifications and Requirements High School Diploma (or equivalent) required Bachelor's Degree in Engineering (or related field) preferred 10+ years experience in engineering, project management, or technical leadership Past leadership or supervisory experience strongly preferred Familiarity with electrical power distribution, motion control, and project management tools Experience , Skill and Abilities Positive safety attitude and personal integrity -- both are non-negotiable Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams) Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes Proven ability to manage risk and profitability successfully Strong interpersonal and leadership skills; including the ability to manage diverse personalities Decisive and solutions-oriented Excellent customer service orientation; able to build trust with internal teams and external clients Effective at working independently and as a team leader, with the ability to guide and motivate others Physical Requirements Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk. MetroPower is an Equal Opportunity Employer. EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service #J-18808-Ljbffr MetroPower, Inc.