Coordinator- Cash Applied

Job Title

Pay Range: $20hr - $22hr

Requirement/Must Have

• High School diploma.
• 3+ years of experience in cash application or insurance related processes.
• SAP knowledge and experience.
• High level knowledge of MS Excel.
• Ability to quickly grasp and retain information and concepts.
• Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate.
• Strong customer service and communication skills, both oral and written.
• High level of detail orientation, ability to work well under pressure and multi-task/prioritize issues.
• Flexibility working in both a team and individual environments.

Responsibilities

• Accurately and timely processes simple to complex incoming payments to customer invoices/accounts.
• Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed.
• Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
• Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop self-remediation plan when standards are not being met.
• Works with manager to provide strong customer service and communication with internal and external clients.
• Communicates with manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.
• Runs assigned queries and reports weekly / monthly.

Nice to Have

• Previous AS400 knowledge and experience.
• Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products.
• Prior experience/knowledge of vision benefits and/or insurance industry.