Front Office Assistant

Job Title

Northwest Physical Therapy & Sports Rehab is seeking a high functioning candidate with medical office experience that is energetic and well-organized to work in our office. You must have excellent customer service skills and be proficient at multitasking.

Responsibilities

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors.
• Schedules patients for services(s) within established guidelines.
• Greets and registers patients in a timely, professional and customer-focused manner.
• Explains Northwest PT policies and procedures and billing processes to patient. Direct patient appropriately as needed.
• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• Generates and maintains medical records.
• Responds to all requests for information according to established procedures.
• Assumes responsibility for and maintains cash drawer system according to procedure.
• Maintains office and facility inventory and orders supplies as needed, following established procedures.
• As appropriate, attends and participates in clinic/management meetings and inservice education programs.
• Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
• Performs other duties as requested

Qualifications

Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.