Customer Service Representative

The VP Sales, Quill is responsible for driving accelerated growth and meeting or exceeding the sales and profitability targets through effective leadership, talent management and the execution of strategic digital and inside sales initiatives. In addition, the VP of sales is required to effectively collaborate with other departments peers to achieve business results. This role will be responsible for partnering with digital leadership of SB to oversee and implement the sales go-to-market strategy with overall sales of approximately $500M. Duties & Responsibilities Develops strategic sales plans to drive growth goals through acquisition, account management, retention, reactivation, sales performance and operational excellence. Cross functionally collaborates to develop go to market plans across key verticals including promotional and pricing strategies, positioning, customer segmentation, and contact strategies to build pipeline and drive both topline and operating profit growth. Actively participates as a member of the Quill Leadership team to collaboratively establish priorities, objectives and plans for implementation. Accountable to develop and drive Quill's annual Managed Customer Base P&L performance ($500M) Oversees responsibilities, performance and funnel management of 200 sales team which includes Directors, Managers, and inside/outside selling organization to drive effective adoption of selling methodologies and sales tools, as well as accountability to KPIs, sales, and profitability attainment. Inspires the organization to achieve results through an engaged, inclusive and performance-driven team culture. Engages, negotiates and develops sales strategies with prospects and customers for larger associations, enterprises and/or programmatic opportunities. Partners and influences vendor community in areas that will advance our strategic focus on maximizing market share gains in the small to medium sized business industry. Responsible for the structure and execution of sales incentive and commission programs (with Finance oversight). Monitor emerging marketplace trends and available data to drive decision making and ensure evolution of sales strategy and execution. What You Bring To The Table: Bachelors Degree in Business Mgmt, Marketing or equivalent field 15 years of digital and/or ecommerce related sales leadership experience for enterprise level complex/custom solutions Minimum 5 years in a B2B senior leadership role with direct/indirect leadership of acquisition, account mgmt and reactivation teams including inside phone and outside direct selling organizations. Multidimension leadership including ability to develop sales and organizational strategy, a high-performance team and drive execution of profitable revenue growth. Creative selling, project management skills and strategic planning ability Able to enact and execute prioritization initiatives and measures. Ability to communicate and negotiate customer opportunities with sophisticated customers/clients. Savvy negotiator with the ability to drive profitable, long-term customer/client partnerships. Proven analytical thinking and operational rigor with a customer-profit mindset. Strong business, financial operations, and technical acumen Passionate about building, developing, and retaining a high-performing team Strong verbal, written and presentation skills Ability to travel 50% of the time At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.