Customer Service and Inside Sales Representative

Customer Service and Procurement Representative – Hamburg Overhead Door, Inc. (Buffalo Garage Door Solutions). Location: Tonawanda, NY. Hamburg Overhead Door owns Buffalo Garage Door Solutions, the region’s largest garage door company. We are seeking a highly motivated Inside Sales Customer Service Representative to join our team. In this role you’ll foster positive customer relationships and drive revenue growth through strategic sales initiatives. Benefits Competitive salary of at least $25–28 per hour. Comprehensive health, dental and vision insurance with opt‑out credit for medical. 401(k) with employer match and vesting. Flexible Spending Accounts, Health Savings Accounts and voluntary benefits. Paid time off. Paid holidays after 90 days. Professional development opportunities. Friendly and collaborative work environment. Responsibilities Interact with customers via phone, email, and in person to provide exceptional service and address inquiries promptly. Proactively identify and pursue sales opportunities by promoting products and services, upselling and cross‑selling to maximize revenue (no cold calling). Build and maintain strong relationships with existing customers to ensure satisfaction and loyalty. Develop deep product knowledge to effectively communicate features and benefits. Resolve customer concerns and issues in a timely and effective manner, collaborating with other departments as needed. Maintain accurate customer records, sales activities and other information in the CRM system. Type up sales estimates and service/installation work orders. Show garage doors to customers in showroom, using product knowledge to match the best product for each customer. Process customer transactions such as orders, quotes or returns accurately. Educate customers about terminology, features and benefits of products to improve sales and satisfaction. Identify potential suppliers, negotiate contracts, manage vendor relationships and ensure timely delivery of products and services. Work in a team environment to serve customers, pull small parts from warehouse for walk‑in customers, maintain proficiency in PC and office equipment. Follow company policies and procedures and perform other duties as assigned. Education and Experience Requirements High School Diploma required; Bachelor’s degree preferred. Minimum 3 years of customer service experience. Minimum 2 years of inside sales experience, preferably with a proven record of exceeding sales targets. Proficient in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Skills Strong customer‑centric orientation and ability to build rapport. Excellent verbal and written communication skills. Collaborative teamwork mindset. Adaptability to fast‑paced environments. Stake‑prioritization, multitasking, ability to operate multi‑line phone system. Strong organizational skills and attention to detail. Schedule: Monday–Friday 8 a.m.–5 p.m.; some Saturdays 9 a.m.–12 p.m. & work at local trade shows. Hamburg Overhead Door, Inc. is an equal‑opportunity employer. We encourage applications from candidates of all backgrounds and experiences. #J-18808-Ljbffr Hamburg Overhead Door Inc