LensCrafters - EyeCare Advisor

Total Rewards: Benefits/Incentive Information Pay Range: 17.23 - 24.35. Employee pay is determined by geography, experience, qualifications, skills and local minimum wage requirements. You may also receive a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. General Function The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality optometric care and delivers the store’s key performance indicators by integrating the brand story and ensuring flawless execution of the patient experience/behaviors. The role seamlessly links the doctor and retail functions together. Major Duties & Responsibilities Greets customers without delay (within 30 seconds). Promptly answers the telephone (3 rings) in a friendly and courteous manner. Explains all required paperwork, tests, products and services. Attentive to details; reviews prescriptions and patient information carefully; identifies special needs and consults with optician, managing doctor or retail management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution. Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments and properly submits invoices for payment. Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details. Accurately operates the POS system, collecting proper payment and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons. Explains to customers “One Hour” processing and expected delivery times. Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided guidelines. Maintains a safe working environment for all associates and patients. Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials. Retail Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames. Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budget. Doctor’s Office Performs all pre‑examination testing with accuracy and attention to detail; explains all measurements and answers any questions the patient may have. Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses. Responsible for the maintenance and disinfection of contact lens inventory and for providing clinical support to the optometrist as needed. Basic Qualifications High school graduate or equivalent. Strong customer service skills. Knowledge of current fashion trends. Strong communicator and listener. Problem‑solving ability. Familiarity with cash register, computers and calculators. Organizational skills. Sales skills. Strong basic math skills. Knowledge of office and store merchandise. Preferred Qualifications Previous experience in customer service, retail and/or optical. Strong interpersonal skills. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr