Support Specialist II

Virtual Vocations Inc

Providing technical support to enhance the use of clinical information systems, the full-time Support Specialist II will assist users with system navigation, troubleshooting, and patient monitoring issues while working remotely. Key responsibilities Investigates incidents related to clinical information systems to identify root causes and develop fixes Collaborates with business stakeholders to identify ongoing system enhancements and improve business performance Coordinates the implementation of solutions, including configuration and application development handovers to the Technical Services team Required qualifications High School diploma or GED required 1 - 2 years of related experience; vocational or technical education may be preferred Working knowledge of SQL Server Management Studio and ability to run basic-to-intermediate queries Familiarity with cloud-based reporting concepts and tools such as Workfront and Microsoft Excel Preferred experience in specialty pharmacy, healthcare reporting, or client reporting

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Vacancy posted 2 days ago

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