Lead Admissions Coordinator

Job Description

Job Description

Do you work for a company that no longer aligns with your core values?

Have you dreamt of working in a “true” team environment, where collaborating and working together for the greater good of the company are the expectation?

Are you tired of giving 100% everyday, only to feel undervalued and unappreciated?

If so, YOU DESERVE BETTER… and our families and our patients deserve better!

We’re on a mission to bring together the best, most talented and caring, authentic individuals to create a world-class mission-centered behavioral health organization, focused on doing it the right way...

If you really want to make a difference in addiction treatment and be a happier, healthier version of yourself, we’d love to align with you!

BriteLife Recovery strives to be the preeminent provider for those living with substance use and co-occurring disorders. Our mission is to create the strongest foundation possible, built on empathy, safety and trust, in a picturesque environment, for our clients and their families to begin the healing process.

BriteLife Recovery currently operates detox and residential treatment centers in Hanover, PA and Hilton Head Island, SC., and we are excited to announce the opening of our newest facility in beautiful upstate New York.

Overview of the Position:

BriteLife Recovery is seeking a dedicated substance use disorder and mental health Lead Admissions Coordinator responsible for ensuring the admission of clients into our programs and facilities. This involves maintaining adherence to appropriate admitting criteria through pre-admission evaluations. The role entails processing essential client information, determining eligibility based on BriteLife Recovery's standards, and coordinating with relevant personnel for transportation, arrangements, and pre-intake requirements. Current position is remote, with ability to travel to on-site visits if needed.

Primary Tasks:

• Handle incoming calls from prospective clients or their families seeking treatment.

• Coordinate and facilitate the Admission Evaluation process.

• Provide Utilization Review with all required documentation for admission support.

• Complete patient charts/EMR with pertinent information.

• Perform essential data entry and computer-based tasks.

• Input relevant patient data into databases.

• Offer administrative support as necessary.

• Coordinate Evaluation and Admission in collaboration with facility staff, Admission Nurses, and Medical Staff.

• Ability to excel in attention to all active leads.

• Management of daily activity, tasks and needs of salesforce

• Ability to cover on-call shifts when needed.

• Knowledge of bed structure and flow of step down process with the ability to optimize bed capacity

• Special Projects as needed.

• Positively promotes current organization to prospective clients and employees.

Requirements:

• Job Type: Full-Time

• High school diploma or equivalent.

• Minimum of two years of experience in the Substance Use field (required).

• Preferred understanding of substance use and the recovery process.

• Preferred experience with Salesforce CRM.

• Preferred previous call center/sales experience.
  

Qualifications:

• Excellent customer service skills, interacting professionally with staff and clients.

• Ability to assess, plan, and deliver services to individuals in need of substance use treatment.

• Capability to establish rapport, gather data, determine readiness for treatment, apply accepted diagnostic criteria for substance use disorders, and screen for related issues.

• Proficiency in analyzing and interpreting data for treatment recommendations.

• Capacity to formulate agreed-upon, measurable treatment goals.

• Adherence to ethical and behavioral standards.

• Participation in continuing Professional Development.

• Understanding of toxicology testing procedures.

• Knowledge of strategies for treating alcohol, cocaine, and other drug use.

• Familiarity with medication-assisted therapy.

• Skilled in meeting client needs in line with state-mandated ratios.

• Ability to provide education to individuals and groups about substance use.

• Capability to identify client needs that require external support.

• Knowledge of client record management principles.

• Physical ability to lift up to 25 pounds and navigate stairs, if needed

• Performs other assigned duties.

Working Schedule:

• This position will require evening hours and on the weekends

• General Schedule: Four (4) 10-hour shifts

  • Saturday Sunday 1PM-11PM; Other 2 days Mon-Fri (Flexible)

    All schedules are subject to change at the company discretion, with as much advanced notice as possible.

What we provide you!!

• Employee Assistance Program (EAP): Gain access to emotional and work-life counseling, financial guidance, legal resources, and health and benefit services through our comprehensive EAP.

• Shift Differential: Receive additional compensation for your dedication with our shift differential program.

• Staff Development: Engage in our solid staff development program, fostering continuous growth and skill enhancement.

• Supportive Environment: Thrive in a great working environment that encourages collaboration, creativity, and mutual support.

• Career Growth: Explore endless growth opportunities and the chance to make a positive impact not only in our clients' lives but also in the recovery community.

• And More: Discover even more benefits and perks that make BriteLife Recovery a rewarding place to work.

EEO Statement:

All BLR subsidiaries are committed to a respectful environment where equal employment opportunities are extended to all applicants and teammates. We wholeheartedly support and practice unbiased recruitment, selection, placement, promotion, and compensation irrespective of race, color, religion, age, sex, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law. We firmly believe that diversity and inclusion are integral to our success.

Keywords: Sales, Marketing, Admission Coordinator, Substance Use, Remote