Remote Mortgage Loan Officer (Connecticut)

About the Team At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s FinTech division, we work in a collaborative, high‑energy environment to reshape how consumers buy, sell, and finance homes. About the Role As a Mortgage Loan Officer, you will originate purchase mortgage loans for customers introduced through Zillow’s ecosystem, guiding borrowers from first contact through funding while delivering a best‑in‑class customer experience. You may operate in a high‑volume, digitally driven environment or a relationship‑based, market‑focused model, depending on your strengths. Location & Remote Policy This role is remote with restrictions. Your principal place of residence must be within Connecticut. You may also spend time at a company office. Employment is contingent upon remaining in this location; requests to relocate to another state are subject to company review and may be denied. Compensation In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC, the standard base pay range is $12.00–$25.00 hourly. Pay varies with experience, performance and location. Employees are eligible for incentive compensation. Responsibilities Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. Convert company‑provided purchase opportunities into funded loans through proactive follow‑up and effective borrower consultation. Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. Leverage Zillow’s CRM, loan origination systems (LOS), and data‑driven tools to manage pipeline health and customer engagement. Partner with centralized processing, underwriting, and closing teams to move loans efficiently. Deliver a consistent, high‑quality customer experience through phone, email, and text communication. Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. Maintain active licensing, complete required education, and participate in ongoing professional development. This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes. Qualifications 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license. Completion of the 20‑hour CORE Pre‑Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content. Physically located in and working remotely from Connecticut. Proven success originating purchase loans in either a high‑volume, phone‑based sales environment or an agent‑centric referral model. Strong client‑service orientation with consultative sales skills and deep understanding of the mortgage process. Comfortable working in a structured, performance‑driven environment with clearly defined KPIs. Excellent verbal communication skills and the ability to build trust quickly. Strong time management, organization, and pipeline management skills. Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). Associate’s or Bachelor’s degree preferred. Equal Opportunity Employment Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County Applicants Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. #J-18808-Ljbffr ZHL Zillow Home Loans, LLC