Program Director - Copay

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit a Director, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.The Director leads a team of program managers within the Client Services Department with the objective of delivering exceptional service to Valeris’ pharmaceutical manufacturer customers. The Director of Client Services will lead their team with consistent coaching, regularly providing specific and actionable feedback to strengthen the individual and team’s performance. The Director of Client Services is responsible for driving the account strategy for assigned customers. This individual is also responsible for serving as the first point of escalation, both for customers and for internal conflicts or prioritization of resources. Finally, this individual will maintain operational oversight of programs to ensure services and solutions are delivered successfully and meeting client expectationsKey Responsibilities:Lead, develop, and train a team of program managers in delivering exceptional customer service to Valeris’ customersUtilize Valeris’ leadership competencies as the driving force behind the team’s successTeach, coach, and mentor program managers as their primary trainer upon hire and on an ongoing basisConduct regular one-on-one meetings with direct reportsPosition self as a senior Valeris resource for assigned customersServe as the first point of escalation for customer issues; inform manager (VP, Client Services) of customer escalationsBreakdown barriers that prevent program managers from being able to operate effectivelyManage internal issues or conflicts as the first point of escalation; resolve all issues peer-to-peer at the lowest possible levelReview all scoping requests, pricing, and SOWs for accuracy prior to delivery to customersDrive contract renewal process to ensure contracts are signed prior to expiration dates of programsReview all significant client deliverables (e.g., QBR slides, etc.) prior to delivering to customersMaintain oversight of program scope, budgets, and spend and ensure amendments or change orders are executed, as appropriateWork with program manager and sales team to expand current business and identify upsell opportunitiesMaximize customer retention and mitigate revenue loss by driving account strategy and operational excellence for all assigned customersEnsure no business loss due to personal negligence, mismanagement, or execution-related issues by client services teamDisplay Valeris commitment by reaching out periodically to clients to gauge their satisfaction both with the assigned program manager and the programDevelop best practices, routines, and tools for program managementProvide mentorship to Program Managers where neededBuild and maintain strong operational relationships with other Valeris departmentsOn time adherence to training deadlines for all corporate policies and procedures governing access to confidential dataEnsure all SOPs are followed with consistencyConducts miscellaneous tasks or projects as assignedQualifications:Bachelor’s degree or higher7+ years of related professional experience, including leading Individual ContributorsAdvanced skills in Microsoft Office and VisioFinancial management skills including knowledge of invoicing, accounts receivable, budget development/trackingStrong data analysis and analytical backgroundDemonstrated record of leadership, management of personnel, and potential for further growth (either with Valeris or in previous roles)Program management skills and experienceHighly organized and detail-orientedAbility to multitask and prioritize client issuesExcellent verbal and written communication and interpersonal skillsStrong business acumenInternal candidates with Program Management skills are encouraged to applyPhysical Demands & Work EnvironmentWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.Why Work for Valeris?We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.Our Commitment to Equal OpportunityAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. #J-18808-Ljbffr Jobleads-US