General Clerk III

General Clerk

ATA Services is currently seeking to hire General Clerks to work on a temporary assignment with the State of NM - Early Childhood Education and Care Department.

Position Objective

The objective of this personnel services contract will be to reduce the childcare assistance application processing time after clients are identified during the intake process by screening for completeness and completing follow-up activities with clients, including status updates. Temporary staff should be expected to complete a backlog of follow-up within two (2) months and thereafter review 1-3 applications per day. Temporary staff will also be expected to support the accuracy of one-time payments and recoupments/overpayments by reconciling payments to distribution calculations completing all backlog within two months and thereafter reconciling all payment issues related to the program weekly. Temporary staff will support recertification requirements related to expanded eligibility by closing cases for clients that have not recertified, facilitating recertification to gather supporting documentation and sending out certification letters completing a backlog of recertification activities within two (2) months and thereafter reviewing 1-3 recertifications per day.

Scope of Work

Temporary staff shall:

• Screen childcare assistance applications, identify over-payments, place phone calls to clients with missing documents or signatures, lose out cases that have not been recertified, assist in reviewing worker caseloads, ensure all files are present and help reproduce non-existent files as needed.
• Assist with the distribution process for one-time payments and identifying overpayments, collecting documentation, researching any payment issues to childcare providers and sending out form closure letters to parents and childcare providers. Work with the State of New Mexico Human Services Department integrated eligibility system, Automated System Program and Eligibility Network (ASPEN) and the State of New Mexico Department of Workforce Solutions systems to place phone calls about recertification, send out recertification letters, review various application status reports and provide updates on the status of applications.
• Review paperwork submitted by clients for accuracy. Interview clients to assess the need for care. Determine eligibility and create placement agreements for childcare assistance programs by utilizing our internal database. Send correspondence to clients and providers. Implement and follow Federal and State policies regarding the program.
• Have minor duties related to using the reports to search for issues with application processing and support other local regional staff as required.

Requirements:

• 2+ years' experience working as an Administrative Assistant or Office Clerk
• High School degree
• Must be able to pass a background check
• Significant experience with office management and daily operations
• Ability to maintain confidentiality.
• Good practical experience with MS Office
• Excellent knowledge of office equipment.
• Strong verbal skills
• Strong organizational and time-management skills

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.