CAD Technician

CAD Technician

The CAD Technician supports the Digital Delivery team by providing day-to-day technical assistance to production staff across multiple disciplines. This role is responsible for CAD troubleshooting, standards guidance, and support-data maintenance, with the goal of ensuring a stable, consistent, and efficient CAD production environment across the organization.

Working closely with CAD leadership, CAD managers, and project teams, the CAD Technician plays a key role in supporting company growth by improving support responsiveness, production consistency, and standards adoption. The ideal candidate is technically capable, organized, and thrives in a collaborative, user-facing support environment.

Production Support

• Provide day-to-day CAD support to production teams across multiple project disciplines.
• Assist users with Civil 3D and AutoCAD troubleshooting, resolving issues efficiently to minimize workflow disruption.
• Support production teams with standards-related questions, guidance, and hands-on assistance.
• Assist with plotting, sheet production troubleshooting, and resolution of output-related issues.
• Provide xref management support and assist with data shortcut configuration and troubleshooting.

Standards & Environment Maintenance

• Assist with maintaining CAD support data including templates, blocks, layer standards, and drafting resources.
• Help maintain consistency across company CAD environments and production workflows.
• Support testing and validation of CAD support files, drafting resources, and standard configurations.
• Identify and document recurring support issues and operational pain points; escalate trends to CAD leadership.

Collaboration & Communication

• Coordinate with CAD leadership on production-related support issues and escalations.
• Maintain strong communication with production teams and operational leadership regarding active issues and resolutions.
• Support onboarding for new CAD users and production staff, including orientation to company standards and workflows.
• Contribute to a collaborative team environment within the Digital Delivery department.

Required Qualifications:

• Associate's degree or technical certification in CAD, drafting, engineering technology, or a closely related field; or equivalent combination of education and experience.
• Minimum of 2 years of experience in a CAD production or CAD support role, with demonstrated proficiency in AutoCAD and/or Civil 3D.
• Working knowledge of CAD production workflows including xrefs, data shortcuts, sheet sets, and plotting processes.
• Demonstrated ability to troubleshoot CAD software issues and provide clear, helpful guidance to end users.
• Strong organizational skills with attention to detail and the ability to manage multiple concurrent support requests.
• Effective verbal and written communication skills; ability to explain technical concepts to users of varying skill levels.
• Ability to work both independently and collaboratively within a team environment.

Preferred Qualifications:

• 3 or more years of experience in a CAD production or CAD support role within an engineering or professional services environment.
• Direct experience supporting Autodesk Civil 3D in a multi-discipline engineering firm context.
• Familiarity with Sheet Set Manager (SSM) and advanced plotting/sheet production workflows.
• Experience maintaining or developing CAD templates, block libraries, and layer standards at an organizational level.
• Exposure to CAD standards development or implementation within a large organization.
• Experience supporting onboarding or training for production staff on CAD tools and standards.
• Autodesk certification(s) in AutoCAD, Civil 3D, or related products.

Competencies Required:

• Technical Proficiency: Applies discipline-specific knowledge and engineering principles to produce accurate, high-quality work. For this role: demonstrates working proficiency in AutoCAD and Civil 3D, including production workflows, xref management, data shortcuts, sheet sets, and drafting standards.
• Digital Technology: Effectively uses existing and emerging digital tools to improve design quality and project delivery. For this role: leverages Autodesk tools and CAD support data systems to maintain a consistent, efficient production environment and supports the organization's ongoing Digital Delivery evolution.
• Quality Assurance & Control: Takes ownership of deliverable accuracy and completeness through disciplined review processes and adherence to the firm's QA/QC standards. For this role: validates CAD support files, templates, and standards resources to ensure production teams have reliable, error-free tools.
• Problem Solving & Decision Making: Approaches complex problems analytically, balances competing priorities, and makes sound, timely decisions under uncertainty. For this role: diagnoses CAD support issues systematically, identifies root causes, and delivers practical resolutions while escalating patterns and trends to CAD leadership.
• Communication & Presentation: Communicates clearly in written, verbal, and visual formats - translating technical content effectively for any audience. For this role: explains CAD standards and troubleshooting steps in accessible terms for production staff of varying technical backgrounds.
• Collaboration & Teamwork: Works generously and constructively with colleagues across disciplines, offices, and organizations to achieve shared goals. For this role: partners closely with CAD leadership, project managers, and production staff to maintain consistent workflows and resolve support issues efficiently.
• Adaptability & Resilience: Responds constructively to changing conditions, recovers from setbacks quickly, and maintains effectiveness under pressure. For this role: adjusts priorities fluidly in a growing Digital Delivery environment, embraces evolving tools and standards, and remains steady when managing multiple concurrent support needs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Westwood Professional Services, Inc. (Westwood)

At Westwood, our purpose is to create a better world for people through our work. We transform the energy grid, design resilient infrastructure, and develop communities that will flourish today and for future generations. With over 50 years of experience and a legacy of innovation, we stand at the forefront of our industry, dedicated to understanding the unique needs of the markets we serve.

Our approach revolves around people. We are committed to building a culture that attracts, retains, and develops high performers. Our team values relationships, innovation, dedication, initiative, and growth. We believe fostering a collaborative "One Team" mentality yields superior outcomes in everything we do.

We customize our technical capabilities and geographic reach to meet our clients where they are and help them realize their vision.

We are partners in our clients' success, driving to provide solutions that make a lasting difference. Safety, sustainability, and operational excellence are not just facets of our work; they are intrinsic to our identity, guiding every decision we make.

We are deeply invested in the communities we serve. Through our projects and giving-back initiatives, we enrich the lives of those we serve, engage others within our industry, and create a lasting impact on communities around the world.

Join us in creating a better world.

In 2025, Westwood was recognized as #77 on the ENR Top 500 Design Firms. Additionally, Westwood was ranked #5 for ENR's Top Design Firm for Solar, #6 for Battery Storage, and #3 for Wind (2025). The firm consistently ranks on the industry's top 25 lists and receives recognition for its involvement in award-winning projects nationwide.

Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.