Coupa Administrator / Techno-Functional SME - Procure to Pay (P2P)

Req ID: 389649

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Coupa Administrator / Techno-Functional SME - Procure to Pay (P2P) to join our team in GDL, Jalisco (MX-JAL), Mexico (MX).

Job Description – Coupa Techno-Functional SME
Position
Coupa Administrator / Techno-Functional SME – Procure to Pay (P2P)
Function
Procure-to-Pay / Finance & Accounting BPS
Work Environment
Outsourcing / Business Process Services / Shared Services
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Role Overview
We are seeking an experienced Coupa Techno-Functional SME to support and manage the Coupa platform within a Procure-to-Pay (P2P) outsourcing environment.
The individual will be responsible for the functional administration, configuration, optimization, troubleshooting and continuous improvement of Coupa, while also providing SME support to the P2P operations team.
The ideal candidate will have a strong understanding of end-to-end P2P processes, hands-on experience with Coupa configuration and administration, and the ability to work across business, operations, IT and technology teams.
This role requires a combination of Coupa functional expertise, technology understanding, P2P domain knowledge and strong stakeholder management skills.
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Key Responsibilities
1. Coupa Administration & Configuration
•    Serve as the Subject Matter Expert (SME) for the Coupa platform supporting P2P operations.
•    Perform hands-on configuration and administration of Coupa modules and functionality.
•    Configure and maintain:
o    Requisitions and Purchase Orders
o    Approval workflows
o    Purchase Order changes and revisions
o    Suppliers / Supplier Information Management
o    Invoicing and Invoice Matching
o    Catalogs and Punchouts
o    Contracts
o    Expense-related functionality, where applicable
o    Users, roles and permissions
o    Accounting / chart of accounts structures
o    Business rules and validation rules
•    Manage configuration changes based on business requirements and approved change requests.
•    Maintain configuration documentation, operating procedures and system controls.
•    Support Coupa upgrades, releases and new functionality adoption.
2. P2P Process SME
•    Provide SME-level expertise across the end-to-end Procure-to-Pay lifecycle, including:
Requisition → Approval → Purchase Order → Receipt → Invoice → 2/3-Way Match → Exception Management → Payment
•    Understand upstream and downstream impacts of Coupa configuration changes on P2P operations.
•    Identify process gaps, control weaknesses and opportunities for automation.
•    Support the operations team in resolving complex P2P and Coupa-related issues.
•    Establish and maintain standard operating procedures and process documentation.
•    Provide guidance on best practices for P2P process design within Coupa.
3. Technical / Integration Support
•    Work closely with IT and integration teams to support Coupa integrations with ERP and other enterprise applications.
•    Troubleshoot integration issues involving:
o    Supplier master data
o    Purchase orders
o    Receipts
o    Invoices
o    Payments
o    Chart of accounts / accounting data
o    User and organizational data
•    Understand and troubleshoot API, file-based and middleware integrations.
•    Analyze integration failures, identify root causes and coordinate resolution.
•    Work with technical teams on integration specifications, mapping and testing.
•    Understand Coupa APIs, data structures and integration concepts sufficiently to troubleshoot issues independently.
4. Production Support & Incident Management
•    Act as L2/L3 SME support for Coupa-related incidents and complex P2P issues.
•    Investigate recurring system and process issues and perform root-cause analysis.
•    Manage incidents, service requests, problems and change requests in accordance with agreed SLAs.
•    Partner with P2P operations teams to resolve business-critical issues.
•    Identify recurring issues and implement permanent corrective actions.
•    Support critical month-end and period-end activities where required.
•    Provide escalation support for high-priority production issues.
5. Testing & Release Management
•    Participate in Coupa release and upgrade activities.
•    Assess the impact of new Coupa releases on existing configurations and P2P processes.
•    Develop test scenarios, test scripts and expected results.
•    Lead or support SIT, UAT and regression testing.
•    Coordinate with business users and operations teams during UAT.
•    Validate configuration changes prior to production deployment.
•    Maintain appropriate change and release documentation.
6. Continuous Improvement & Automation
•    Identify opportunities to improve P2P efficiency through Coupa capabilities, automation and standardization.
•    Analyze transaction volumes, exception trends and operational issues to identify improvement opportunities.
•    Recommend configuration changes and automation solutions to reduce manual intervention.
•    Support initiatives related to:
o    Touchless invoicing
o    Automated approvals
o    Supplier enablement
o    Catalog adoption
o    Invoice automation
o    Exception reduction
o    Compliance and spend controls
o    P2P analytics
•    Partner with the BPS operations team to drive measurable improvements in productivity, quality and cycle time.
7. Stakeholder Management
•    Act as the primary Coupa SME for business stakeholders and P2P operations leadership.
•    Work effectively with:
o    Procurement
o    Accounts Payable
o    Finance
o    Supply Chain
o    IT
o    ERP teams
o    Integration teams
o    Suppliers
o    Coupa / technology vendors
•    Translate business requirements into practical Coupa configuration and technology solutions.
•    Explain technical issues and solutions in a business-friendly manner.
•    Participate in governance meetings, service reviews and transformation initiatives.
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Experience & Qualifications
•    6–10+ years of overall experience in Procure-to-Pay / Procurement technology / ERP environments.
•    4–6+ years of hands-on Coupa experience preferred.
•    Proven experience as a Coupa Administrator, Coupa Consultant, Coupa SME or Coupa Techno-Functional Consultant.
•    Experience supporting Coupa in a large enterprise, shared services, managed services or outsourcing environment.
•    Demonstrated experience with Coupa configuration and production support.
•    Experience supporting Coupa integrations with ERP and other enterprise applications.
•    Experience managing Coupa enhancements, releases, testing and change requests.
•    Strong understanding of P2P business processes.
•    Bachelor's degree in Information Technology, Computer Science, Finance, Supply Chain, Business Administration or a related discipline preferred.
•    Coupa certification is desirable.
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Outsourcing / BPS Experience – Preferred
Candidates with experience in a BPS / outsourcing delivery model will be strongly preferred.

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