Technician II, Repair Center - Skilled

In-House Servicing Technician

Schedule is 6am-2:30pm Monday-Friday. OT as needed. Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job is expected to follow detailed and defined rules / instructions and to make simple judgement in straightforward situations. Typically requires selecting between solutions already established. This job typically requires no experience.