Leasing Professional

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance

Job Description:

 
Bruziv Partners is looking for a Leasing Professional that is committed to excellence, goal oriented, possesses strong closing skills and the desire to work in a fast-paced atmosphere. The ideal candidate will join the team at The 401 Lofts, a 189 unit Luxury Downtown Akron property. 

This Leasing Professional will be responsible for attaining new leases and retention goals and setting the pace for fellow team members. 

The individual should be willing to work in a fun, competitive leasing environment, willing to work weekends and have flexible hours. The candidate will also assist with multi-disciplinary responsibilities that include tenant care, financial, reporting, budgeting, management of a team, conducting maintenance and renovations assignments, software operating and recording, and other management and administration responsibilities.

 

 
Responsibilities

• Coordinate apartment readiness with maintenance to ensure units are move-in ready and available for tours.

• Maintain knowledge of competing communities, rental rates, concessions, and market conditions.

• Recommend and assist with leasing specials, outreach efforts, and marketing initiatives to increase traffic and occupancy.

• Monitor leasing traffic, conversion ratios, occupancy, upcoming vacancies, notices to vacate, and lease expirations.

• Assist prospective residents through the application, approval, lease signing, and move-in process.

• Maintain accurate prospect records and follow-up activities in AppFolio.

• Build rapport with prospective residents and effectively communicate the benefits of the community.

• Schedule and conduct professional property tours highlighting community amenities and apartment features.

• Maintain consistent communication and follow-up with prospective residents throughout the leasing process.

• Promptly respond to all telephone, email, internet, and walk-in leads.

 

• Provide a best-in-class, dynamic, proactive, and friendly guest customer service experience while touring prospective tenants.
• Perform all sales and leasing activities that meet the expected revenue and occupancy goals by promptly responding to all leads, qualifying prospects, expeditious follow-up, processing applications, credit screening, and criminal background checks as needed, and ensuring a smooth resident move-in and lease signing experience.
• Collaborate with maintenance team members prior to resident move-in and ensure units are in move-in ready condition.
• Demonstrate knowledge and provide feedback about current market and competitor conditions that may impact occupancy and sales results, assist with the development and implementation of short and long-term marketing plans and goals to sustain occupancy.
• Follow the established policies related to concessions, specials, and other programs to boost occupancy.
• Possess a sales-minded mentality with a high skill set in overcoming objections, creating a sense of urgency, and closing the deal ensuring prospects become residents at every given opportunity.
• Strong proficiency in the use of leasing and property management software to track availability, record leasing activities, manage resident and prospect data. AppFolio experience a plus.  
• Delivering the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.  
• Responsible for renewals, making sure to achieve high retention goal of 50% or higher for renewal rate. 
• Host resident events, making sure to maintain positive resident relations, experience and sense of community.
• Assist with reputation management, making sure surveys and reviews are responded to in timely manner.
• Update and maintain all social media, website and advertising platforms to ensure correct pricing, specials and availability is represented. 
• Prepare and submit purchase orders for approval of management prior to making purchases.
• Complete all rent payments bank deposits in a timely fashion (checks and online payments).
• Submit and schedule all payments of property invoices from vendors and record in AppFolio all income and expense transactions.
• Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
• Conduct periodic inspections (twice a year) of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property. 
  
   
  
   

Requirements

• Sales and customer service experience required.
• Property Management experience preferred.
• AppFolio experience highly preferred.
• Saturday hours may be required.
• Retail, automotive, hospitality and property management backgrounds are encouraged to apply.
• The individual must have an outgoing, positive personality.
• Must have strong communication skills and a desire to learn.
• Must have proven reliability, results-driven, goal oriented, and willing to adapt to a fast paced and quickly changing environment.

• Student housing leasing or property management experience is a plus.

• Strong leasing experience with demonstrated ability to convert leads into signed leases.

Salary Compensation and Benefits

• Salary $50,000 to $55,000 compensation commensurate with experience
• Medical, Dental, Visual, Life Insurance Benefits
• 401k
• Leasing and Renewal based Performance Bonuses