Senior Field Service Product Manager

At Staffworxs, we don't just connect talent - we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.

Job Details:

Senior Field Service Product Manager
Location: Plano, TX
Duration: Fulltime

Required Skills:
Total exp level looking for 5-15 Years


What We ARE Looking For (Must-Have)

• Recent, hands-on Product Management experience in Field Service Management (FSM)
  • Candidate must have direct ownership of FSM products, not just exposure.
• Strong experience owning and delivering core FSM workflows, such as:
  • Case / service request intake
  • Work order lifecycle
  • Dispatch & scheduling
  • Technician enablement (mobile tools, parts visibility, guided troubleshooting)
  • SLA, MTTR, first-time-fix rate, repeat visits
• Experience where Field Service is the core product, not a side module.
• Preference for candidates from FSM-centric product companies or platforms, such as:
  • ServiceMax, PTC, IFS, Salesforce Field Service, ServiceTitan
  • Or enterprise products where FSM was a primary responsibility, not an integration.
• Ability to clearly articulate what FSM features they owned, deployed, or scaled.

• Submission Expectations

• Resume should clearly show FSM ownership, not vague mentions.
• Please highlight:
  • FSM modules worked on
  • Type of customers/environment
  • Recent FSM role (last few years is critical)
• If FSM experience is not obvious in the resume, the profile is unlikely to be considered.

❌ What We Are NOT Looking For (Do Not Submit)

• Generic Product Managers / Product Owners with only:
  • "Understanding of field service"
  • High-level or historical exposure
• Integration-only profiles (e.g., CRM/ERP/ITSM integrations into FSM tools).
• Service Delivery, Operations, ITSM, or Program Managers without FSM product ownership.
• CX, CRM, CPQ, Order-to-Cash, Warranty-only, or Analytics-heavy profiles.
• Transformation, governance, advisory, or strategy roles without hands-on FSM product work.
• Candidates whose FSM experience is old, minimal, or secondary to other domains.

Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.