Customer Account Specialist

Customer Account Specialist

Better Careers Start Here! Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.

At Hunter Communications, all employees are provided a benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.

Position Overview

As a Customer Account Specialist, you will contact prospective customers to deliver tailored internet and phone solutions.

We are seeking a self-motivated, relationship-driven professional who enjoys problem-solving. If you excel at building rapport, identifying customer needs through thoughtful conversations, and providing personalized solutions, we'd love to have you on our team!

Sales & Customer Engagement

• Handle inbound sales inquiries and guide customers through the selection process.
• Proactively follow up with prospective customers to close sales and provide additional assistance.
• Efficiently manage time to balance customer interactions, follow-ups, and administrative tasks.
• Educate customers in pricing, promotions, and available services.
• Assist customers with scheduling and rescheduling service appointments.
• Attend local events to drive brand awareness as needed.

Order Processing & CRM Management

• Process customer orders from phone, email, text, chat, and website inquiries.
• Maintain accurate and up-to-date records in CRM systems (Salesforce, Rev.io).
• Ensure seamless coordination between sales and installation teams.

Collaboration & Continuous Improvement

• Work closely with cross-functional teams, including managers and senior leadership.
• Participate in training and team meetings to enhance skills and contribute to company initiatives.
• Demonstrate adaptability and a willingness to learn new systems and processes.
• Meet and exceed sales goals and overall objectives.

Requirements

At Hunter Communications, we have rare and exceptional team collaboration. There is high trust, autonomy, empowerment, and a strong desire to see the value each unique person brings to the team and support their development at this job and their next. We're looking for someone who can help us be better together, with strengths like:

• High school diploma or equivalent (associate or bachelor's degree preferred).
• Prior experience in customer service, sales, or call center environments preferred.
• Proficiency in CRM systems (Salesforce, Rev.io) and Google Suite or similar platforms.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Passionate about customer service and relationship-building.
• Strong adaptability and willingness to learn.
• Ability to multitask and prioritize in a fast-paced environment.
• A proactive approach to problem-solving and customer engagement.
• This is a full-time position, with working hours from 8:00am to 5:00pm Monday through Friday with occasional Saturday shifts.

At Hunter Communications, all employees are offered a comprehensive benefits package, including medical, dental, and vision coverage, disability insurance, life insurance, and an employee assistance program. Employees also enjoy generous vacation, sick leave, and holiday time off, along with a 401(k)-program featuring a competitive employer match and multiple bonus opportunities.

This position offers a base salary of $40,000 per year, plus commission. On average, team members who meet 100% of their sales quota earn approximately $3,500 per month in commissions, resulting in on-target earnings (OTE) of $82,000 annually.

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.