Assistant Branch Manager - Columbia-Greene County Floater

Overview Assistant Branch Manager Reports to: Branch Manager Salary: NE16 $40,000 – $55,000 FLSA Status: Non-Exempt | Supervisory Role: Yes About the Role Join Trustco Bank to lead a talented team, drive branch success, and elevate the customer experience. In this role, you will support the Branch Manager in operating the branch, supervising staff, and ensuring efficient, secure, and welcoming service. Your expertise in residential mortgages, IRA services, and personal banking products will help deliver tailored solutions for clients. Key Responsibilities Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations. Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability. Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service. Customer Engagement: Personally connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards. Compliance & Accuracy: Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies. Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance. Professional Development: Continually enhancing banking acumen and sales techniques through training, workshops, and ongoing education. This job description is not exhaustive; duties and responsibilities may change at any time with or without notice. Qualifications Required High School Diploma or equivalent Proven supervisory and leadership experience Strong customer service background Cash handling expertise Excellent verbal communication skills Fluent in English; bilingual a plus Access to reliable transportation Well-organized and adept at managing multiple priorities Team-oriented with the ability to thrive in collaborative environments Ability to lift 10–20 lbs., stand for extended periods. Preferred Bachelor’s degree Previous banking or financial services experience Familiarity with residential mortgages, IRA services, and personal banking products Schedule Full-time Position With Hours Aligned To Branch Operations Mon–Fri: 8:30 AM – 5:00 PM Sat: 8:30 AM – 12:00 PM (rotating schedule) Sun: Closed Employees may need to remain 15–30 minutes after closing. Occasional evening and weekend work may be required. Occasional travel for training, meetings, or branch support. Equal Employment Opportunity Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion Recruitment, advertising or solicitation for employment Treatment during employment Rates of pay or other forms of compensation Selection for training, including apprenticeship Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity. #J-18808-Ljbffr Trustco Bank