Business Development Account Manager

Job Description

Job Description

Ready to make an impact? Join a team that’s shaping the future of client service in 2026 and beyond. Apply today and be part of something extraordinary! If you’re passionate about customer engagement, thrive in a fast-paced environment, and love going above and beyond for clients, we want to hear from you!

Imedview is a claims and litigation service partner with over 20 years of experience in the industry! Our expertise allows us to proudly service both legal and insurance professionals, nationally. With a passion for delivering outstanding customer service and building lasting client relationships, we’re growing fast. We pride ourselves on impeccable customer service and client relations.

As we continue to grow, we’re thrilled to announce seven exciting new opportunities within our Business Development team ! We’re seeking analysts, digital and visual specialists, and client engagement experts to help us elevate the customer experience and drive innovation.

Why Imedview?

Proven Success: From a team of 10 to over 140 employees, with a retention rate of 90%+ .

• Award-Winning Culture: Voted a “Great Place to Work” for six consecutive years.
• Client-Centric Approach: We’re more than a vendor - we’re a trusted partner.

Location Priority: We’re highlighting candidates in New York (NY), New Jersey (NJ), and Massachusetts (MA) to strengthen regional collaboration. While we offer remote flexibility , these states are key to our growth strategy.

The Business Development Account Manage r is responsible for owning a dedicated portfolio of approximately 25 client accounts, serving as the primary lead and strategic partner for each. This role focuses on maintaining client health, deepening engagement, identifying growth opportunities, and ensuring smooth operational execution across all assigned accounts. The role includes conducting client visits, delivering presentations and demos, and representing Imedview at industry events to strengthen relationships and expand opportunities. This position is 70% remote and 30% travel. The ideal candidate is proactive, highly organized, client-centric, and motivated by helping accounts thrive.

Key Responsibilities & Accountabilities

• Serve as the main point of contact for a portfolio of estimated 25 clients, managing day-to-day communication and overall relationship health.
• Develop a deep understanding of each client’s goals, challenges, and operational needs.
• Maintain consistent touchpoints and ensure clients receive timely, accurate updates and deliverables.
• Identify areas for deeper engagement by understanding client objectives and aligning them with available services or solutions.
• Prepare and lead Quarterly Business Reviews and strategic planning conversations.
• Conduct onsite client visits to strengthen relationships and better understand operational needs.
• Attend industry events, conferences, and networking opportunities to represent Imedview and identify new growth opportunities
• Oversee workload, project tracking, and internal coordination for all assigned clients.
• Ensure all deliverables, timelines, and service expectations are met with high quality and accuracy.
• Monitor account performance, generate insights, and recommend improvements.
• Partner with internal teams (operations, service delivery, analytics, etc.) to ensure client needs are met.
• Communicate client feedback internally to support continuous improvement and innovation.
• Act as the voice of the client within the organization, ensuring their priorities and needs are represented.
• Resolve issues, escalate challenges when needed, and maintain strong trust-based relationships.

Knowledge, Skills & Abilities:

• 3+ years in client-facing account management, business development, partner management, or related roles.
• Demonstrated ability to manage 20+ active accounts simultaneously.
• Strong relationship-building and communication skills.
• Proven experience identifying and supporting account growth opportunities.
• Highly organized, with strong project management and workload-prioritization capabilities.
• Comfortable working cross-functionally in a fast-paced environment.
• Ability to represent the company professionally at client visits and industry events.

Benefits:

• 401(k)
• 401(k) employer contribution
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time off
• 1 Hour Paid Lunch

We will contact you from an @imedview email address for next steps.