ServiceNow Performance Analytics Developer / Reporting Engineer [Remote]
SGS Consulting
Remote
- Remote job
Job Responsibilities:
- Design, develop, and maintain ServiceNow dashboards, reporting solutions, and Performance Analytics capabilities across enterprise platform initiatives
- Create interactive dashboards, reports, scorecards, and Performance Analytics indicators to measure and track KPIs such as SLA compliance, resolution time, operational trends, backlog health, throughput, and % complete metrics
- Configure and maintain Performance Analytics indicators, breakdowns, widgets, interactive filters, automated data collectors, and dashboard visualizations
- Partner directly with stakeholders to gather requirements, translate business needs into technical reporting solutions, and provide white glove customer support throughout delivery
- Utilize SQL for backend data analysis, data validation, trend analysis, reporting optimization, and operational insight generation
- Analyze ServiceNow platform data related to Incidents, Requests, Changes, Demands, and operational workflows to identify trends, gaps, and improvement opportunities
- Support operational reporting, executive visibility efforts, and data-driven decision-making initiatives
- Assist with dashboard governance, reporting standardization, and data quality validation across reporting solutions
- Collaborate with Product Owners, developers, and operational stakeholders to support reporting enhancements and analytics strategy alignment
- Develop and maintain reporting documentation, KPI definitions, job aids, and operational guidance materials
- Participate in Agile ceremonies and Jira work management activities as needed
- Support high-visibility initiatives requiring strong communication, responsiveness, and operational follow-through
Skills:
- Performance Analytics
- SQL
- Tableau
- KPI
Education/Experience:
- Bachelors.
Vacancy posted 7 days ago
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