ServiceNow Performance Analytics Developer / Reporting Engineer [Remote]

SGS Consulting

Remote

Remote job

Job Responsibilities:

Design, develop, and maintain ServiceNow dashboards, reports, scorecards, and Performance Analytics solutions
Build and configure KPIs, indicators, breakdowns, widgets, and automated data collection jobs
Translate business requirements into reporting and analytics solutions for stakeholders
Perform SQL-based data analysis, validation, and reporting optimization
Analyze ITSM data including Incidents, Requests, Changes, and Demands for trends and insights
Develop interactive dashboards supporting SLA, backlog, throughput, and operational metrics
Collaborate with Product Owners, developers, and business stakeholders in Agile environments
Provide executive-level reporting and operational insights for decision making
Maintain reporting documentation, KPI definitions, and governance standards
Support dashboard governance, data quality, and reporting consistency
Participate in Jira-based Agile work management and ceremonies
Deliver high-quality, customer-facing reporting solutions with strong stakeholder engagement

Skills:

Strong hands-on experience with ServiceNow Performance Analytics
Expertise in SQL for data analysis and reporting validation
Experience building dashboards, KPIs, and operational reporting solutions
Strong understanding of ITSM and ITOM processes
Knowledge of ServiceNow modules (Incidents, Requests, Changes, Demands)
Experience with Agile methodologies and Jira
Strong communication and stakeholder management skills
Experience with enterprise reporting and data visualization tools (Tableau preferred)

Education/Experience:

Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field
5+ years of experience in ServiceNow reporting, analytics, or related enterprise IT reporting roles
Strong experience in ServiceNow Performance Analytics and SQL-based reporting solutions

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Vacancy posted 5 days ago

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