Integration Engineer

Senior IBM Netcool/Omnibus Engineer

Location: Richmond, VA 23219 Duration: 06 Months

We are seeking an experienced Senior IBM Netcool/Omnibus Engineer to join our team. The ideal candidate will possess deep technical expertise in IBM Netcool/Omnibus event management platforms, strong Linux administration skills, and Oracle database knowledge. This role is critical in maintaining and optimizing our enterprise event management infrastructure and ensuring seamless integration with our broader IT ecosystem. This Engineer will be a critical resource in an active migration and deployment of the environment.

Key Responsibilities

Event Management & Platform Administration

• Design, implement, and maintain IBM Netcool/Omnibus infrastructure for enterprise-wide event management
• Develop and optimize Object Server configurations, triggers, and automation procedures
• Create and maintain event correlation rules, filters, and enrichment policies to reduce alert noise and improve signal-to-noise ratio
• Monitor platform performance and implement tuning strategies to ensure optimal operation
• Manage probe configurations for multi-vendor monitoring tool integration

Technical Operations

• Administer Linux systems (RHEL) hosting Netcool/Omnibus components
• Understanding of Netcool / Omnibus Oracle database schemas for tasks including data management, integrations and reporting for Netcool backend databases
• Implement and maintain high availability and disaster recovery solutions
• Execute system upgrades, patching, and maintenance activities with minimal downtime
• Troubleshoot complex technical issues across the event management stack
• Integration & Automation
• Design and implement webhook integrations with third-party monitoring and ITSM platforms
• Develop custom integration solutions using APIs, scripting (PHP, JavaScript, Bash, Python..), and middleware technologies
• Create automation workflows to streamline event processing and incident management
• Collaborate with Observability teams to onboard new monitoring sources

Best Practices & Documentation

• Apply ITIL-aligned event management best practices
• Develop and maintain comprehensive technical documentation, runbooks, and operational procedures
• Establish and enforce naming conventions, coding standards, and configuration management practices
• Participate in change advisory board reviews and ensure proper change management protocols

Required Qualifications Technical Skills

• 5+ years of hands-on experience with IBM Netcool/Omnibus (ObjectServer, Probes, Gateways)
• Strong understanding of Netcool architecture, including OMNIbus, Impact, WebGUI/Dash, and Message Bus
• 3+ years of Linux system administration experience (user management, file systems, networking, security)
• Working knowledge of Oracle database administration (SQL queries, basic DBA tasks, performance monitoring)
• Proficiency in scripting languages: Bash, Python, or Perl
• Experience with event correlation techniques and alert management strategies

Professional Knowledge

• Solid understanding of event management best practices and ITIL principles
• Knowledge of network protocols (SNMP, Syslog, APIs)
• Familiarity with monitoring concepts: thresholds, baselines, anomaly detection
• Understanding of enterprise IT infrastructure (networks, servers, applications, databases)

Soft Skills

• Excellent problem-solving and analytical abilities
• Strong communication skills with ability to explain technical concepts to non-technical stakeholders
• Ability to work independently and collaboratively in a team environment
• Experience working in 24/7 production environments with on-call rotation participation

Preferred Qualifications

• Highly Valued Experience
• Dynatrace integration: Experience integrating Dynatrace monitoring platform with Netcool via webhooks or API, leveraging Dynatrace's AI-powered problem detection
• ServiceNow integration: Hands-on experience with bidirectional integration between Netcool and ServiceNow for incident and event management workflows
• Experience with webhook architectures and RESTful API integrations
• Knowledge of additional Observability and Enterprise Data Center tools (Splunk, Control-M)
• IBM Netcool Impact or OMNIbus Process Control scripting
• Experience with IBM Cloud Pak for AIOps
• ITIL v3 Foundation certification or higher

Additional Assets

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• IBM certifications related to Netcool/Tivoli products

Work Environment

• Hybrid/Remote options available depending on location
• Participation in on-call rotation as needed
• Occasional after-hours maintenance windows
• Fast-paced, mission-critical environment