Delivery/Installation Technician

OverviewAlliance Laundry Systems Distribution is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. We offer comprehensive support services including installation, factory-trained service, genuine parts replacement, site selection, financing, and store design. We exclusively sell trusted brands — Speed Queen, UniMac, and Huebsch — known for durability and reliability.We serve a wide range of customers, including laundromat owners, Speed Queen franchise operators, and on-premises laundry managers, helping them maximize profits and reduce operating costs.Working with our Service team, the Delivery/Installer's primary responsibility is to effectively deliver, install, service, and repair commercial laundry equipment to internal and external clients.ResponsibilitiesPerform the functions of equipment and parts repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction following company standards, techniques, and safety requirementsProvides general customer service functions by performing accurate diagnosis, providing findings, recommendations, and instructions to clients on the usage of commercial laundry equipment following the installation and testing of parts and equipmentAssist with routine preventive maintenance of parts and equipment. Responsible for taking parts for repair, or the ordering of necessary parts to replace faulty or worn-out partsExpected to write accurate reporting to summarize work performed.Collaborates with the disassemble of equipment and parts/equipment for maintenance or repairAssists with research and placement of parts orders. Reviews work orders and invoices to guarantee that required parts are ordered in timely fashion to ensure work deadlines are metExpected to provide inventory on their assigned company vehicle and produce proper reporting of company expensesPosition requires to travel in company vehicle to customers locations to perform on-site repairs, troubleshooting, and installations, as well as, to respond to emergency/unscheduled maintenance requests assigned by Service ManagerEffectively communicate top level escalations to Service Manager and contributes to best practices and process improvementOther tasks and responsibilities as required to maintain efficient department operationsQualificationsEducation & Experience:High School diploma or equivalent required3+ years of work experience working in commercial, military, industrial or manufacturing equipment repair preferred. Equivalent combination of education, training, and experience will be consideredKnowledge of single-phase electric power equipment requiredExperience in telephone and email/ticketing dispatch system-based customer support preferredProficient computer skills including using MS Outlook, Word, and Excel preferredSkills and Abilities:Strong Mechanical Acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues. Ability to read, interpret, and understand electrical and mechanical drawingsSolid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlinesExcellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanorResilient; Able to confidently navigate ambiguity and changeStrong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacityTravel:Travel will be limited to the service territory; some overnight travel will be requiredStandard and Physical Requirements:Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing and manual dexterityPosition requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be providedWhile performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focusMust have a valid driver’s license. A company vehicle may be providedMust have a clean Motor Vehicle RecordAlliance Team Members Demonstrate DRIVE:Dedicated: Follows through on commitments. Strong say/doRespectful: Acts with integrity and values diverse perspectiveInnovative: Always looking for a better way; leads changeVersatile: Adapts quickly to changing circumstances. Demonstrates agilityEngaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs #J-18808-Ljbffr Alliance Laundry Systems LLC