Parts & Service Technician

Job Description

Job Description

PARTS & SERVICE TECHNICIAN
DEPT: 40 COMMERCIAL SALES
REPORTS TO: VP of SALES & MARKETING

POSITION SUMMARY

The Parts & Service Technician provides courteous, timely, and accurate technical assistance to customers and the global service network via phone, email, and in-person when needed. This role also supports Service School training, customer follow-up, and collaboration across departments to ensure high-quality service and customer satisfaction.

PRIMARY RESPONSIBILITIES

• Respond to customer inquiries regarding technical issues by phone and email
• Troubleshoot equipment problems and recommend corrective action or parts
• Occasionally travel to customer locations to provide onsite support and repairs
• Support and participate in Service School sessions at Cretors and other locations as needed
• Conduct follow-up outreach to customers to ensure satisfaction and collect feedback
• Track service trends and recommend improvements to reduce recurring issues
• Attend and assist at Cretors Conferences and select trade shows as required
• Participate in periodic hands-on training sessions to maintain and improve technical expertise
• Collaborate with Repair, Engineering, and Sales teams to resolve customer issues

QUALIFICATIONS

Education / Certification:

• High School diploma or equivalent required

Experience:

• Technical or mechanical experience required
• Experience in a manufacturing or service environment preferred

Knowledge & Skills:

• Strong mechanical/technical aptitude
• Excellent verbal and written communication skills (Spanish a plus)
• Strong computer skills, including Microsoft Office Suite; ERP system familiarity
• Ability to work independently and collaboratively
• Strong organizational, interpersonal, and problem-solving skills
• Detail-oriented with a commitment to accuracy
• Comfortable managing multiple projects in a fast-paced environment
  

PHYSICAL REQUIREMENTS

• Regular use of hands, fingers, arms; frequent standing, walking, bending, kneeling, crawling
• Occasional climbing or balancing
• Ability to lift and move up to 50 pounds frequently
• Visual acuity including close, distance, color, peripheral vision, and depth perception
  

WORK ENVIRONMENT

• Based on-site in Wood Dale, IL
• Occasional exposure to moving mechanical parts
• Moderate noise level typical of a manufacturing environment

C. Cretors & Company, established in 1885, is a leader in the multi-billion U.S. concession business, and is widely credited as being the catalyst for the creation of the modern concession industry with the original popcorn machine patent. Today, we are the leading designers and manufacturer of Concession, Food Service and Food Processing equipment that provides worldwide solutions and is long considered the cornerstone in the industry.

The Foodservice Equipment division, established in 1885, introduced the first patented steam driven popcorn machine that popped corn in oil. The Foodservice Equipment Division has expanded to include cotton candy, warmers, dispensing systems and other specialty equipment. A wide selection of caramel and savory coated popcorn and roasting equipment has been developed and is quickly expanding into gourmet retail popcorn shops and other specialty food outlets.

The core values of quality craftsmanship and technical innovation that guided Charles Cretors more than five generations ago continue to be the hallmark of all Cretors' products today. The engineers and designers in these divisions continually dedicate themselves to developing new equipment design while striving for product excellence.

The Food Processing Systems division, established in 1967, patented and introduced a continuous production line featuring a hot air fluidized bed oven for high-volume popcorn production. The production line has been adapted to produce other snack foods, cereals, and specialty products.

C. Cretors & Company was originally founded in Chicago, Illinois. As of 2026, we continue to manufacture in Illinois, where it continues to be family owned and operated.

We are a fifth-generation family owned and operated company in Wood Dale Illinois.


Come join us and be a part of our family. We can't wait to meet you!

Company Description

C. Cretors & Company, established in 1885, is a leader in the multi-billion U.S. concession business, and is widely credited as being the catalyst for the creation of the modern concession industry with the original popcorn machine patent. Today, we are the leading designers and manufacturer of Concession, Food Service and Food Processing equipment that provides worldwide solutions and is long considered the cornerstone in the industry. \r\n\r\nThe Foodservice Equipment division, established in 1885, introduced the first patented steam driven popcorn machine that popped corn in oil. The Foodservice Equipment Division has expanded to include cotton candy, warmers, dispensing systems and other specialty equipment. A wide selection of caramel and savory coated popcorn and roasting equipment has been developed and is quickly expanding into gourmet retail popcorn shops and other specialty food outlets.\r\n\r\nThe core values of quality craftsmanship and technical innovation that guided Charles Cretors more than five generations ago continue to be the hallmark of all Cretors' products today. The engineers and designers in these divisions continually dedicate themselves to developing new equipment design while striving for product excellence.\r\n\r\nThe Food Processing Systems division, established in 1967, patented and introduced a continuous production line featuring a hot air fluidized bed oven for high-volume popcorn production. The production line has been adapted to produce other snack foods, cereals, and specialty products. \r\n\r\nC. Cretors & Company was originally founded in Chicago, Illinois. As of 2026, we continue to manufacture in Illinois, where it continues to be family owned and operated.\r\n\r\nWe are a fifth-generation family owned and operated company in Wood Dale Illinois. \r\n \r\nCome join us and be a part of our family. We can't wait to meet you!