Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician
Location: Bensenville IL.
Department: Field Services

Job Summary:
The Hunter Foundry Field Service Technician is responsible for providing on-site installation, repair, maintenance, and technical support on Hunter Foundry Machinery. The role involves troubleshooting complex systems, ensuring equipment operates efficiently, and delivering exceptional customer service to clients.

Key Responsibilities:

1. Installation,      Start-up and Maintenance:
   • Install,       inspect, and test equipment or machinery at customer sites.
   • Start-up       machinery at customer sites.
   • Perform       routine maintenance and preventive care to ensure optimal equipment       performance.
2. Troubleshooting      and Repair:
   • Diagnose       and resolve technical issues with equipment or systems.
   • Replace       defective components and recommend upgrades or improvements as needed.
   • Consults       with Hunter Foundry engineering personnel to resolve unusual problems in       system operation and maintenance.
3. Customer      Support:
   • Provide       technical assistance and training to customers regarding equipment use       and maintenance.
   • Maintain       a professional demeanor while addressing client concerns or questions.
4. Documentation      and Reporting:
   • Prepare       detailed daily and end of project service reports, including       maintenance records and parts used.
   • Document       all actions and provide feedback to internal teams to improve product       reliability.
5. Safety      Compliance:
   • Follow       safety protocols and ensure compliance with company and customer safety       standards.
   • Identify       and mitigate potential hazards on job sites.
6. Travel:
   • Travel       to customer locations, often on short notice, to       perform service work.
   • Manage       schedules and prioritize service calls to meet deadlines.

Qualifications:

• Education:
  • High       school diploma or equivalent (required).
  • Associate’s       degree or technical certification in       mechanical field preferred.
• Experience:
  • 5+       years of experience in field service or equipment       maintenance.
  • Experience       with Foundry molding equipment is a plus.
• Skills:
  • Strong       problem-solving and analytical skills.
  • Excellent       communication and interpersonal abilities.
  • Proficient       with tools, diagnostic equipment, and software.
  • Ability       to read and interpret blueprints, schematics, wiring diagrams, and       technical manuals.
  • Knowledge       in electrical systems, hydraulics, and pneumatics.
  • PLC A B GE (Program) monitoring, downloading, and/or       troubleshooting experience a plus but not required.

Physical Requirements:

• Ability to lift up to 50 lbs.
• Comfortable working in various environments, including confined spaces and heights.
• Willingness to work irregular hours and be on-call as needed.

Work Environment:

• Primarily field-based      with exposure to industrial settings.
• Frequent      overtime is required.

Additional Requirements:

• Valid      driver’s license with a clean driving record.
• Valid      passport for international work.
• Ability      to pass background checks and drug screening.
• Position      requires 80% travel with occasional international travel.
• Self-starter      Be able to adapt to changing work schedules to accommodate the customer
• Basic      knowledge of Microsoft Office, IE Word, EXCEL, etc.