Receptionist On call

Receptionist Position at Belmont Village Senior Living

As a Receptionist at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors, and guests visiting our community. Your primary responsibility as a Receptionist is to provide exceptional customer service and hospitality by supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

Your typical responsibilities include:

• Greet residents, visitors, and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably, and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Assist the Concierge with maintaining the resident transportation schedule and managing event RSVPs and guest meal reservations
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Minimum qualifications include:

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency utilizing software applications to perform job-related tasks
• Ability to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant, and team-oriented attitude
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community
• All offers of employment are contingent upon completion of applicable post-offer pre-employment screenings, which may include a job-related background check, drug screening, physical examination, and TB testing, consistent with applicable laws.

Belmont Village Senior Living offers career growth and training programs, BV Cares direct employee support program, exclusive discounts, complimentary unlimited continuing education courses, celebration of employee milestones and achievements, and referral bonus opportunities.

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.