Front Desk Receptionist

Job Description

Job Description

Front Desk & Customer Experience Team Member

Are you looking for a position that is  professional, fast-paced, and genuinely fun ? We’re looking for an enthusiastic and organized team member to join our busy dance studio!

This position offers a wonderful variety of responsibilities, the opportunity to work with amazing families and talented instructors, and a fun, supportive team environment. If you’re someone who loves working with people, enjoys staying busy, and can bring positive energy to everything you do,  we’d love to hear from you!

Duties & Responsibilities

We are looking for a  professional, engaging, and high-energy individual to be the welcoming face of our studio. You’ll help create a positive experience for every dancer and family from the moment they walk through our doors.

Responsibilities include:

• Welcoming clients and families with a warm, friendly, and professional attitude
• Assisting new and current clients with registration and scheduling
• Managing client information within our scheduling system
• Answering phone calls and responding to emails in a timely and professional manner
• Assisting families with questions, concerns, and general studio needs
• Coordinating scheduling and future lessons with instructors
• Processing payments and assisting with online account management
• Creating fun and engaging weekly emails and newsletters
• Helping solve problems independently and finding solutions when challenges arise
• Supporting studio staff and instructors with day-to-day administrative needs
• Assisting with various office and studio projects as needed

Key Attributes

The ideal candidate is:

• Friendly & Customer-Focused: Provides a warm and welcoming experience in person, over the phone, and through digital communication
• Professional & Personable: Comfortable interacting with children, parents, instructors, and studio leadership
• A Strong Communicator: Excellent written and verbal communication skills
• Creative: Enjoys creating fun, engaging communications and newsletters
• Detail-Oriented: Able to proofread and accurately manage important information
• A Team Player: Comfortable working with everyone from new instructors to studio owners
• Organized & Multitask-Oriented: Can confidently juggle multiple responsibilities in a busy environment
• Independent & Resourceful: Able to take initiative, solve problems, and work independently when needed
• Positive & Energetic: Brings enthusiasm and a can-do attitude to the studio every day

Education & Experience

• High school diploma or equivalent required
• Previous customer service experience preferred
• Front desk or reception experience is a plus
• Experience with scheduling systems and payment processing is helpful
• Dance studio or similar service-based business experience is a bonus

Hours

Mondays-Fridays
2:30 PM–6:30 PM

If you’re looking for a position where  no two days are exactly the same , you’ll be part of a supportive team, and you can make a positive impact on the experience of our dancers and families, this could be the perfect fit for you! To apply, please submit your resume and a cover letter.

Serious inquiries only, please.