Systems Engineer III

At NorthBay Health, the Systems Engineer III is responsible for managing and maintaining assigned systems in a 24x7 high availability environment. The Systems Engineer III will provide technical leadership to the Systems Engineering team as well as expert level implementation, support and maintenance for all aspects of the enterprise IT infrastructure stack including storage, backup, compute, virtualization, systems management, IDP systems, operating systems, databases and associated applications and cloud environments. This position interacts with all levels of the organization’s administrative and medical/clinical staff and works with the organization’s Technical, Operational and Applications support staff to meet cross discipline organizational objectives. This position understands the role of the IT infrastructure systems and how they relate to overall organizational effectiveness in meeting the needs of our customers. PRIMARY JOB DUTIES Develops and updates the IT systems architecture as needed to account for growth, optimization, cost savings and technology evolution. Designs, Implements and Maintains the organization’s core IT Infrastructure components including storage, compute, virtualization, and data backup systems. Builds and maintains enterprise database and data analysis systems. Builds and maintains data structures to meet the analytical requirements of the organization with a goal of creating streamlined, repeatable processes to empower customer self-service. Designs, builds, updates, and maintains enterprise IDP and IAM systems to ensure reliable and secure primary user authentication. Performs daily system administration of all supported IT infrastructure systems including security administration, patching, capacity planning, resource monitoring, performance analysis & tuning and other standard operations required for optimum performance, availability and general system health. Installs new systems and performs upgrades to existing applications, while maintaining current operating system releases and patches in coordination with application, operations personnel and vendor recommendations. Provides technical support and training for customers and co-workers to meet department and organizational goals. Acts as a technical mentor in the realm of IT infrastructure systems; translating complex theory and practice into more digestible components for fellow engineers and customers. Plans, maintains and follows recovery procedures as warranted including disaster recovery planning and testing. Maintains systems at optimum performance capabilities ensuring maximum availability based on operating conditions. Scopes and executes complex technical projects including system selections, implementations, upgrades and process improvements. Functions as escalated support for IT infrastructure systems and associated technical issues, collaborating with other members of the technical organization and outside resources as required to resolve very complex problems. Performs analysis of reported operational problems reported by customers and develops reasonable, cost-effective technology-based solutions to address or improve reported problems. Ensures a team approach to all aspects of responsibilities including change management, problem resolution, standards development, and planning. Collaborates with all team members to develop solutions and processes to address current operational issues as well as future technology requirements. Collaborates with team members and provide support to ensure backup personnel have adequate training and access. Maintains SLAs for all assigned organizational applications/products. Maintains all related support documentation including industry best practice standard documentation such as configuration documentation, IT infrastructure system schematics, implementation plans, EOL/EOS notices, and instructional material. Reviews problem trends and performs necessary analysis to identify short- and long-term solutions to prevent recurring problems. Conducts root cause analysis for IT infrastructure-related incidents, & demonstrates expertise in problem solving, working with other members of IT and supported business partners. Regularly reviews assigned systems and performs log analysis for anomaly detection. Monitors and regularly reports to Systems Engineering team and leadership on assigned system performance. Develops performance monitoring, general system administration and troubleshooting checklists tools for Level 1 and 2 support personnel to continually expand their knowledge base and capabilities. Develops, documents, executes and maintains policies and procedures appropriate to ensure system and organizational goals including regulatory and contract compliance. Designs high availability and DR infrastructure in conjunction with other IT Staff, to meet availability requirements defined by business units. Recommends changes to resource utilization to improve & optimize efficiency. Identifies cost-effective opportunities for technology refresh and enhancement. Manages software and support subscriptions for assigned systems and reports on current and projected costs. Designs, implements, and maintains cloud infrastructure tenants and associated components, contracts, and cost projections. Creates and implements project plans, ensure adherence to project timelines, performs project risk assessment and develops contingency risk plans. Works with team members, workgroup and department leadership, and vendor partners to build and maintain 5-year roadmaps for assigned systems and overall subject area technology evolution. Acts as a technology owner for assigned infrastructure systems. Performs other duties as assigned.