Patient Care Tech

Front Office Specialist St. Francis Eastside

The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.

Essential Functions:

• Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatments
• Ensure availability of resources, supplies, and equipment for scheduled services
• Knowledge of all revenue cycle components, registration, billing, collections, and denials
• Perform auditing to ensure documentation supports reimbursement

Education:

• High School Degree or GED
• Associate Degree related to Business (preferred)

Licensure/Certification:

• Basic Life Support (BLS) American Heart Association (preferred)

Training:

• EPIC Electronic Health Record (EHR) (preferred)
• Continued professional development specific to patient registration, scheduling and referrals

Experience:

• Recent experience in acute care, home health, or provider office (required)
• Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)

Skills & Abilities:

• Working knowledge of office and clinical technologies to update electronic medical records
• Ability to answer patient questions regarding their insurance, benefits, and billing
• Effective phone management
• Basic knowledge of health insurance

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-beingpersonally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.