Surgical Scheduling Coordinator

Non-Clinical - Administrative/Surgical Scheduling Coordinator

Location: Santa Monica, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $25.00 / Hour (USD)
• Shift / Schedule: Day Shift, 5x8 Hours (8:00 AM 5:00 PM)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role handles all scheduling for patients including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, and health clearances. The coordinator ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure. The position serves as a primary point of contact and liaison between the physician, patient, and other departments both internal and external providing resource and support before, during, and after surgery.

Key Responsibilities

• Handles all scheduling for patients including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearances for the patient; ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Reviews with the patient the risks and benefits of surgery/procedure per Doctor's orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician.
• Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient, and other departments both internal and external; serves as a resource and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
• Serves as a resource (pre, post, and during surgery) and supports the patients by responding to patient inquiries and complaints; if needed, provides service recovery and/or escalates issues to the supervisor when necessary.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms, and requests for authorizations, and the physician's calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with workers' comp adjusters and case managers on workers' comp requests for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.

Required Skills

• Experience with Epic EMR
• Must be able to work with insurances to authorize surgery procedures (authorizations required)

Preferred Skills

• Previous experience as PSR or MA
• Surgery center or hospital experience highly preferred
• Experience with scheduling spinal procedures and total joint procedures

Education Requirements

• High school diploma or GED required

Required Experience

• 2 years of experience with surgery/procedure scheduling (must be clearly shown on the resume)
• 1 year of experience with insurance authorizations (must be clearly shown on the resume)

Work Environment / Physical Requirements

• Flu Vaccination required (no exemptions / no declinations)

Important Notes

• Previous surgery/procedure scheduling and insurance authorizations experience is required and must be clearly shown on the resume.

About the Client

Industry: Healthcare. Typical roles within this client include Patient Services Representative, Surgical Scheduling Coordinator, and Authorization Representative. Work is performed fully on-site. Roles emphasize insurance/benefits/authorization processing and EMR systems (Epic/CS-Link), with a strong pattern of patient-facing administrative responsibilities requiring a medical office or clinic background. All roles require a high school diploma minimum with 12 years of recent healthcare administrative experience.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Job Number: 26-06928

Industry: Healthcare