Dental Assistant / Front Office

JOB PURPOSE:

The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.

ESSENTIAL FUNCTIONS:

• Manage phones, scheduling, patient check-in/out, and calendar coordination.

• Collect and process payments; handle insurance verification, claims, and financial arrangements.

• Maintain patient confidentiality and ensure HIPAA/OSHA compliance.

• Educate patients on procedures, treatment options, office policies, and aftercare instructions.

• Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines).

• Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.

• Maintain accurate patient records, treatment routers, and documentation as directed.

• Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.

• Provide excellent patient service to ensure a positive experience and smooth office flow.

• Perform additional duties as assigned to support clinical and administrative needs.

EDUCATIONAL REQUIREMENTS:

• High School Diploma

• Active DA and X-ray certification

GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES:

• Strong verbal and written communication skills.

• Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management.

• Proficient in Microsoft Office; experience with dental software (Dentrix preferred).

• Excellent organization, time management, and multitasking abilities in a high-volume environment.

• Minimum one year of experience assisting with dentures and/or implants.

• Ability to sit, stand, bend, and lift up to 50 lbs as required.

• Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required.

Job Category Practice Staff