Account Manager

Role and Responsibilities The Account Manager serves as the primary liaison between LucyRx and assigned clients, ensuring seamless communication, issue resolution, and high client satisfaction. Responsibilities include: Establish and maintain strong relationships with assigned clients through timely and effective communication via phone, email, and in-person meetings. Act as the primary liaison between clients and internal teams, ensuring smooth execution of PBM services and addressing client needs proactively. Own the coordination of issue resolution by assessing, prioritizing, and addressing client concerns while keeping management informed of account activity. Assist with strategic account planning and client engagement in coordination with the account management team. Provide consultative services on pharmacy benefits, plan design, and cost‑saving initiatives. Assist client services team with new business implementation processes and ongoing service to ensure smooth product delivery. Monitor client performance to identify areas for improvement and recommend enhancements. Collaborate on the development of new tools, processes, and strategies to improve business efficiency and client satisfaction. Identify business challenges and contribute to both short‑term solutions and long‑term strategic improvements. Manage strategic and consultative service delivery, including reporting, analytical reviews, and performance monitoring. Support contract renewals, service level agreements, and regulatory compliance efforts. Stay informed on industry trends, legislative changes, and best practices in PBM to provide valuable insights to clients. Perform other duties as needed to support corporate objectives. Qualifications and Education The successful candidate will meet the following requirements: Bachelor's degree in business or related field, or equivalent combination of education and/or work experience. At least 2 years of client service/account management experience, preferably in Pharmacy Benefits Management. Willingness to travel up to 10% annually with some overnight stays. Knowledge and Skills Required skills and knowledge include: Excellent customer service skills and a high standard of service delivery. Strong communication and collaboration abilities. Ability to coordinate multiple projects while maintaining quality. Proficiency in Microsoft Office and CRM tools. Adaptability and ability to work well in a fast‑paced environment. Self‑directed with minimal supervision and initiative to create desired results. Understanding of pharmacy operations, including claims submission and medication usage. Effective analytical skills with a data‑driven approach to decision‑making. Elevated attention to detail and ability to work independently or in a team setting. Proactive customer service mindset focused on client needs. Preferences Strong knowledge of PBM programs and operations. #J-18808-Ljbffr LucyRx Health Solutions, Inc.