Senior Product Manager, Omni-Channel Strategy

Role Description

The Sr. Product Manager, Omni-Channel Strategy drives the strategy, roadmap, and execution of the company’s omni-channel growth initiatives and special projects across the full path to purchase — spanning Ecommerce, Order Management, Supply Chain, and Store Technology, with cross-over into corporate systems. This role is the “glue” that connects dedicated Product Managers who own each functional area, partnering with them to own the end-to-end omni-channel roadmap, drive cross-domain initiatives and special projects, and ensure a seamless, consistent customer experience from product discovery through fulfillment, post-purchase, and return.

You will collaborate with business partners, subject matter experts, analytics, and IT to review business processes, define requirements and stories, ensure delivery of new features and functionality, and identify future optimizations that scale across channels.

Principal Duties and Responsibilities:

• Drive product vision
• Own and drive the omni-channel roadmap and special projects, partnering with the functional-area PDMs and business owners to assemble, sequence, and prioritize cross-domain initiatives into a unified, companywide plan.
• Build an inspiring product vision that connects front-end customer experiences with back-end fulfillment, inventory, and store capabilities into a single, cohesive journey.
• Define feasibility and best-practice testing components, and create supporting user stories, business requirement documents, and specifications for these projects (e.g., ROI analyses, functional specifications, use cases, usability scenarios).
• Cross-functional partnership
• Work closely with other Product Managers, Project Managers, engineers, and IT across the current tech stack to identify interdependencies and incorporate every business line into our technology plans.
• Facilitate cross-functional processes that help scale the company’s performance, serving as the liaison across Ecommerce, Order Experience, Inventory Management, Supply Chain, Store Operations, Marketing Technology, Finance, IT, and QA to align on specifications for new features and functionality.
• Participate in Design, Development, Quality Assurance, and UAT cycles and sign off on features and projects before implementation across systems.
• Seek improvement recommendations from key business stakeholders across channels, incorporate them into the product roadmap, and perform cost/benefit analyses to determine priority and feasibility.
• Technical expertise
• Breadth across the omni-channel tech stack, including Ecommerce Platform, Order Management System, Store Technology, Supply Chain / Warehouse Management, and the integration points into corporate systems.
• Comprehensive understanding of order-to-cash, fulfillment, logistics, order routing and routing rules for distribution through multiple locations (DCs and Stores), and post-purchase actions such as payments, refunds, appeasements, fraud, and tax.
• Understanding of how data and inventory thread across platforms, enabling consistent availability, pricing, and customer experience regardless of channel.
• Research and recommend “best practices” based on competitive analysis for omni-channel features and projects.
• Measurement mindset
• Measure and track project performance and provide the organization with pre- and post-launch results analysis.
• Identify metrics and key performance measures across channels, and use data to drive decisions that enhance the customer and user experience.

Qualifications

• Relevant undergraduate BA, BS degree in IT or Business, or equivalent experience.
• 5+ years of retail product management experience within multi-channel retailers, with a track record of bringing customer-facing and operational technology products to market across multiple domains.
• Deep subject matter expertise and applications experience in two or more of the following: Ecommerce Platform (Salesforce Commerce Cloud), Order Management System (IBM Sterling Order Management), Store Technology / Point of Sale, Supply Chain / Warehouse Management, Inventory Management, Payment Systems, Omni-Channel Experience.
• Demonstrated ability to drive initiatives that span multiple technologies and teams, managing interdependencies and orchestrating delivery across systems that do not report into a single organization.
• Full lifecycle implementation experience: creating requirement documents, user acceptance testing (UAT), usability testing, and A/B testing methodologies.
• Experience with Scrum/Agile software development methodology.
• Strong organizational, time management, and prioritization skills, managing multiple projects and work streams simultaneously.
• Excellent team player with strong verbal, interpersonal, and written communication skills, applying innovative ideas and critical thinking to projects.
• A highly motivated, self-directed problem solver who anticipates needs and thrives in a fast-paced retail environment, with a sense of urgency, strong work ethic, and a sense of humor.

Requirements

• CA Pay Range is $155,000 - $185,000 annually.
• Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service.
• Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.

Benefits

• Benefits that support health, financial security, and personal life needs.
• Paid vacation and paid sick time.
• 401(k) plan with Roth option and company match.
• Employee Assistance Program and wellness resources to be and do your best.
• Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper.
• Work life balance and work from home flexibility.
• Working with a team who thinks the world of you.