Patient Services Representative
Pacer Group
Below mentioned is the job description for your reference: Job title: Patient Services Representative Location: 5411 Etiwanda Ave Ste 200, Tarzana, CA 91356 Duration: 13 weeks Job Overview
We are seeking a detail-oriented and patient-focused Patient Services Representative with experience in a Urology or Women's Health setting. This role serves as the primary point of contact for patients, ensuring a seamless and positive experience from check-in to follow-up. Required Qualifications
We are seeking a detail-oriented and patient-focused Patient Services Representative with experience in a Urology or Women's Health setting. This role serves as the primary point of contact for patients, ensuring a seamless and positive experience from check-in to follow-up. Required Qualifications
- High School Diploma or GED required
- Minimum 2 years of recent experience in a Urology or Women's Health environment (required)
- Experience with medical insurance, referral processes, and benefit plans
- Proficiency in CS-Link/Epic (EMR systems)
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced healthcare environment
- Serve as the primary point of contact for patients (in-person and via phone)
- Greet patients warmly and address concerns, escalating issues when necessary
- Perform patient check-in and check-out, including collecting co-payments and issuing receipts
- Verify and update patient demographics and insurance information in CS-Link/Epic
- Schedule appointments and manage patient registration processes
- Process and track referrals and insurance authorizations across multiple insurance providers
- Manage patient and provider correspondence in a timely and professional manner
- Clearly explain policies, procedures, and services to patients
- Maintain a clean and sanitized workspace in accordance with departmental guidelines
Vacancy posted 5 days ago
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