Cross Utilized Lead Agent - Full Time - ATW

Job Description

Job Description

Summary:
This position is responsible for overseeing and providing operational support to airport Customer Service/Ground Operations (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations, providing customer service to all customers, including scheduled or charter services.  Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Visa Sponsorship Available: No

Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Education Details: Bachelor's Degree preferred.
Certification: No
Certification Details: N/A

Years of Experience: Minimum one (1) year Customer Service experience, airline industry experienceOther Minimum Requirements:@@Must be at least 18 years of age and possess a valid driver’s license.@@Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Credit Check: No                                                                                      Valid/Unexpired Passport Book: No                                                  Valid/Unexpired Driver's License: Yes   

Preferred Requirements:
• Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Must be able to communicate with internal and external customers with professionalism and integrity.
• Ability to work efficiently under time constraints.
• Must be at least 18 years of age and possess a valid driver’s license.

Job Duties:
• Coordinates and directs duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
• Interfaces with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
• Ensures that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
• Reports safety hazards and incidents to supervisor.
• Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
• May discipline employees (under Supervisory direction) who violate Company rules and regulations.
• May cover Supervisory staff vacations and absences, if needed.
• Schedule based upon operational need and seniority.
• Assigns employees to work specific job functions as needed.
• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, Allegiant Air and airport regulations are followed.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding.
• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Marshal in the planes and push back the aircraft.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Lead by example and motivate team members.
• Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
• The ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
• Other duties as assigned.

Physical Requirements:
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement:
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran:

For more information, see

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Tuition Reimbursement

Flight Benefits

Sick time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.