Rental Coordinator - Escondido

We Build Better Communities Be Part of the Hawthorne Difference! Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE). If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:

Under the general supervision of the Rental Supervisor, assists in the managing of short-term rental equipment, rents equipment in the Hawthorne Rent It Service rental fleet, and compiles information for reporting purposes.

ESSENTIAL FUNCTIONS:

Quotes customer daily, weekly and monthly rental rates and rents out the equipment. Explains terms and conditions of the rental to the customer. Prepares rental agreement, insurance form, invoicing and all required documents to consummate the transaction. Arranges the delivery and/or pickup of equipment with the shop or contract haulers. Keeps track of all equipment out on rent and in the rental fleet. Logs daily activity. When equipment is not returned by specified date, customer is contacted and billed for additional days. Responsible for collection of payment when customer is a “cash” customer. Returns equipment, issues credit and handles additional billing as needed. Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc. With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage. Gathers and compiles rental activity information and prepares and distributes equipment utilization report monthly. Recommends models of equipment to be added or removed from the rental fleet. Serves customers in a courteous and diplomatic manner. Maintains a good working relationship with customers and other employees. Maintains good communications with all contacts. Ensures that messages receive prompt attention and sufficient information is provided to all callers in a courteous manner. Keeps equipment records both manually and electronically (computer generated) and maintains their accuracy in a timely manner. Keeps respective managers informed on all matters of managerial importance. Possesses strong knowledge of Hawthorne Rent It Service (HRIS)equipment. Understands and complies with HRIS credit policies. Submits lost rental reports on a timely basis. Acts as Administrator of Home Depot and other major account contracts. Performs other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

High school diploma or equivalent. Must have 2 years general office or retail experience Must have 2 years of customer service experience. Experience in Rental Equipment or Construction industry preferred. Ability to work well under pressure or with changing priorities. PC skills required, familiar with AS400 a plus. Must have a valid CA Class C License and a clean driving record.

PHYSICAL DEMANDS:

Walking and moving about on foot often up and down stairs. Handling: Works with hands. Lifting: May lift up to 30 lbs. Reaching: Extends hands and arms in any direction. Stooping: Bends body downward and forward by bending at knees or waist. Standing: Remains in standing position, if required to perform various functions of the job. Vision: Reads paperwork, files and records on the computer. Talking: Communicates via telecommunications and in person. Sitting: Sits at desk. Sits for long periods of time.

ENVIRONMENTAL:

Noise: Works in conditions with constant or intermittent noise. Temp/Weather: Works in an office environment. Here’s what we Offer… Competitive Compensation A great work environment and culture Career growth and advancement opportunities Training Medical, Dental and Vision plans Medical Video Appointments available Health Savings Account available Paid Time Off (PTO) Pay 401(k) Plan + Company Matching Health and Dependent Care Flexible Spending Accounts Life & Accident Insurance Employee Assistance Programs Legal Plan Travel Assistance Plan Wellness Programs Referral Bonus Program Longevity Bonus Program Recognition Programs and much more Hawthorne CAT discounts Boot Reimbursement Tuition Reimbursement Company-Supplied Uniforms Advanced Technical Training Estimated Compensation $22.00-$29.00 Interested in joining the Hawthorne team? Check out our current available positions at: ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered. Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D Hawthorne Cat® Participates in E-Verify.