Deskside Support Technician

Position Title: Deskside Support Technician
Location: Gloucester, MA
Job Summary:
We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin, TX USA. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer-focused, and capable of resolving technical issues efficiently.
Key Responsibilities:
Provide deskside support for desktops, laptops, mobile devices, and peripherals.
Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime.
Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
Maintain accurate documentation of incidents, service requests, and asset movements.
Collaborate with remote IT teams and escalate issues when necessary.
Follow IT policies, procedures, and security standards.
Qualifications:
Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
Experience with Zebra printers and related tools (e.g., ZPL, ZebraDesigner).
Basic understanding of networking (TCP/IP, DNS, DHCP).
Experience supporting VIP or executive users.
Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
Excellent communication and customer service skills.
Ability to lift and move IT equipment as needed.
Preferred Certifications:
CompTIA A+ / Network+
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate