Patient Visit Specialist - Hematology Oncology Livingston

POSITION DESCRIPTION The Patient Visit Specialist I - Oncology provides a high level of support and customer service for all patients and guests of the Cancer Center. Proactively coordinates the visit registration using all relevant systems and supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up and other guidance to ensure the patient has a positive experience with the process. Assures that patients who are unfamiliar with the Cancer Center are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient. Acts as a point of contact person for providers and staff with any patient scheduling questions or concerns. Employment Type Part time Shift Day Shift Description POSITION DESCRIPTION The Patient Visit Specialist I - Oncology provides a high level of support and customer service for all patients and guests of the Cancer Center. Proactively coordinates the visit registration using all relevant systems and supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up and other guidance to ensure the patient has a positive experience with the process. Assures that patients who are unfamiliar with the Cancer Center are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient. Acts as a point of contact person for providers and staff with any patient scheduling questions or concerns. ESSENTIAL JOB FUNCTIONS The following job functions may not be the responsibility of all Patient Visit Specialists. Some Patient Visit Specialists will be assigned work that has more focused responsibilities. Performs insurance verification and secures authorization required for any services provided in the Cancer Center. Interviews patients and gathers information to assure accurate and timely registration and insurance verification, collecting complete and accurate financial and consent data during intake and registration process. Utilizes multiple system applications simultaneously to complete the scheduling, order management, pre-registration and insurance verification processes. Verifies insurance coverage using Real Time Eligibility system tool for all scheduled services to facilitate accurate assignment of financial responsibility and claims submission. Manages administrator duties in one or more of the following systems: RTLS (Real-Time Location System), WebXchange, Momentum, and The IHA Call Center tool. Ensures that visit check-in is carried out efficiently to eliminate wait time when patients arrive onsite through evaluation of upcoming day schedules and contacting patients, as necessary. Provides optimal level of customer service and professionally resolves customer issues. Assists guests with any special requests and provides information on patient itinerary for the day and any future appointments. Determines appropriate payment required at point of registration. Responds to patient questions concerning their scheduled services #J-18808-Ljbffr Trinity Health MI