Technical Program Manager
Diversity Nexus
Program Manager – With AI and Cloud Experience
Location: San Jose CA (Prefer Local candidates)
End Client: Google
Must have strong AI and Cloud experience
Required Skills & Experience:
- 4+ years of experience in program management.
- Strong leadership and presentation skills, good organizational, time, and team management skills.
- Ability to communicate effectively in both technical and non-technical terms.
- Expertise in reviewing technical documents, attention to detail.
- Experience with partner-facing communication.
- Experience with time-bound tasks such as meeting SLAs.
- Enthusiastic about process improvements.
- Strong analytical and problem-solving skills.
- Experience working in GSuite is a plus.
Good to Have:
- Knowledge of Google AI / GenAI tools
- Triage and review incoming customer resource requests for correctness and completeness.
- Review, evaluate, and manage fulfillment requests in the internal Bug Management system.
- Author and share customer updates.
- Triage changes to incoming requests and customer concerns based on documented runbook processes.
- Track update metrics and drive engagement for stale requests.
- Create new fulfillment bugs based on documented runbook processes.
- Drive resolution of customer issues identified in fulfillment requests.
- Collect metrics that cannot be automated following a well-documented process.
Generic Skills:
- Detail-oriented and able to successfully manage multiple stakeholders.
- Ability to navigate through ambiguity.
- Strong customer focus.
- Technical acumen and sufficient experience necessary to understand infrastructure delivery requests.
- Highly process-oriented.
- Ability to work independently.
- Excellent written and verbal communication skills
Vacancy posted 2 days ago
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