Technical Program Manager

Program Manager – With AI and Cloud Experience

Location: San Jose CA (Prefer Local candidates)

End Client: Google

Must have strong AI and Cloud experience

Required Skills & Experience:

• 4+ years of experience in program management.
• Strong leadership and presentation skills, good organizational, time, and team management skills.
• Ability to communicate effectively in both technical and non-technical terms.
• Expertise in reviewing technical documents, attention to detail.
• Experience with partner-facing communication.
• Experience with time-bound tasks such as meeting SLAs.
• Enthusiastic about process improvements.
• Strong analytical and problem-solving skills.
• Experience working in GSuite is a plus.

Good to Have:

• Knowledge of Google AI / GenAI tools
• Triage and review incoming customer resource requests for correctness and completeness.
• Review, evaluate, and manage fulfillment requests in the internal Bug Management system.
• Author and share customer updates.
• Triage changes to incoming requests and customer concerns based on documented runbook processes.
• Track update metrics and drive engagement for stale requests.
• Create new fulfillment bugs based on documented runbook processes.
• Drive resolution of customer issues identified in fulfillment requests.
• Collect metrics that cannot be automated following a well-documented process.

Generic Skills:

• Detail-oriented and able to successfully manage multiple stakeholders.
• Ability to navigate through ambiguity.
• Strong customer focus.
• Technical acumen and sufficient experience necessary to understand infrastructure delivery requests.
• Highly process-oriented.
• Ability to work independently.
• Excellent written and verbal communication skills