Boutique Assistant (Long-Term Temporary Assignment) - Boston

BOUTIQUE ASSISTANT – CARTIER, BOSTON Role Overview: The Boutique Assistant will support the execution of the client experience strategy in boutique with a 360 view aligned with Cartier values such as Open‑mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. The objective is to deliver an exceptional client experience while fostering a productive environment and exemplifying hospitality. Responsibilities Build extraordinary client experiences through hospitality excellence. Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end. Assist the boutique team front‑of‑house and back‑of‑house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service). Assist sales associates to set the stage with impactful discovery and pre‑appointment browsing. Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed. Support and maintain visual standards of wrap rooms, and organization of Client Services areas. Maintain and replenish daily needs for sales and hospitality areas, support the order process and optimal storage organization. Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed. Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries. Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc. Participate in daily set up and break down of boutique for opening/closing as needed. Partner with the Operations Coordinator to manage the stock maintenance of non‑sell‑allables as needed. Assist with special projects as needed. Compliance & Knowledge Understand and comply with security and operational procedures. Remain current on all industry news, local/global competition, and community connections. Strive for operational excellence related to the boutique environment and upholding standard. Qualifications Previous experience in luxury retail, service or hospitality industry is a plus. Excellent computer skills and use of technology; MS Office required; SAP knowledge preferred. Additional language skills are a plus. Physical Requirements Prolonged standing, walking, frequent bending or kneeling. Ability to lift/move up to approximately 45 lbs. High energy, physical stamina, and the ability to work in fast‑paced environments. Mobility: Extensive standing and walking throughout shifts. Strength: Lifting, carrying, pushing, and pulling items up to 45 lbs. Flexibility: Regular bending, stooping, kneeling, and crouching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to frequently climb stairs and work in tight or confined back‑of‑house spaces. Ability to handle and work with glassware during hosting and service operations. Personal Skills Must be available to work retail hours, including weekends, and travel for training as needed. Ability to work in a fast‑paced, evolving environment. Excellent organizational and interpersonal communication skills. Strong understanding of client service needs and priorities (internal and external). Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision. Collaborative approach with a “can do” attitude. Intellectual curiosity and passion for learning. Benefits Medical, dental, and vision programs. Comprehensive benefits program for employees and their loved ones. *This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.* #J-18808-Ljbffr US04 Richemont North America, Inc.