Director of Operations

Job Description Lead and direct overall field operations for assigned offices, regions, or business units to ensure safe, consistent, and profitable project execution. Develop and implement operational strategies, standards, and processes that improve performance, accountability, quality, and client satisfaction. Provide leadership, coaching, and direction to field supervisors, technicians, project leads, and operations support personnel. Oversee workforce planning, scheduling, and resource allocation to ensure qualified personnel and equipment are available to support project demands. Ensure projects are executed in accordance with company standards, contractual requirements, NETA expectations, applicable safety requirements, budget targets, and project schedules. Partner with management and project teams to monitor project progress, labor utilization, change orders, cost performance, reporting status, and client communication. Establish expectations for timely project kickoff, scope confirmation, scheduling coordination, site access planning, and written follow-up with clients and trade partners. Drive a strong safety culture by ensuring Pre-Task Plans, Job Hazard Analysis checklists, vehicle inspections, field office safety requirements, and site documentation are completed and maintained. Ensure test equipment, tools, fleet assets, and field resources are properly maintained, inspected, repaired, replaced, and assigned to support operational needs. Support financial performance by reviewing project progress, labor efficiency, invoicing inputs, budget variances, and opportunities to improve profitability. Collaborate with sales and client-facing teams to identify operational risks, resolve client concerns, support pull-through work, and strengthen customer relationships. Ensure final reports, project data, documentation, and closeout requirements are completed accurately, submitted on time, and stored in the appropriate company systems. Lead employee development efforts including training plans, performance feedback, evaluations, succession planning, and corrective action recommendations when appropriate. Participate in recruiting, interviewing, onboarding, and retention efforts to build a qualified and scalable operations team. Report operational performance, resource needs, business risks, and improvement opportunities to executive leadership and recommend actions to support company growth. Qualifications Experience in a Data Center environment highly preferred NETA level 3 or 4 certification highly preferred Atwell Benefits To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs. Work/Life Generous Paid Time Off Flexible work schedules are available for some positions Tenure Awards — Travel Vouchers to see the world based on your travel preferences Compensation Competitive Compensation packages Annual bonuses, spot bonuses and peer recognition awards 401K match - 1:1 up to 4% of compensation Tuition Assistance Student Loan Repayment Paid Licensing / Certification Fees and Renewals Financial Rewards for Obtaining Licensure Employee Referrals Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.) Dependent Care Match Medical (BC/BS), Dental (Delta), and Vision (VSP) Family Planning & IVF Benefits Pet Insurance Health Savings Account & Flex Spending Account options Employer paid LTD, STD, and life insurance Metlife Supplemental Benefits covering accident, hospitalization, and critical illness Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services #J-18808-Ljbffr