Front Desk Administrator - Little Rock, Arkansas

Job Description

Job Description

Summary:  The Workforce Group a LEMOINE company, is currently seeking organized, solution-focused individuals to serve as Front Desk Administrators in support of our Emergency Response Logistics Support Reservists Cadre Team. In this role, you will be responsible for managing the check-in and check-out process of linemen and field staff deployed to assist in disaster recovery operations. Front Desk Administrators serve as a critical point of contact for ensuring smooth hotel transitions, resolving rooming issues, and delivering a high standard of service to field personnel.

These are seasonal positions and, if activated, will likely require travel on short notice, generally lasting from several days to a few weeks and possibly 30 days or more, depending on the disaster response needs. Ideal candidates for these missions will be available to deploy within 24 to 72 hours of notification.

Location: Disaster Response Locations in Arkansas

Duties and Responsibilities:

• Greet and assist deployed personnel during hotel check-in and check-out processes.
  
• Set up check-in areas, including tables, signage, and posted reminders for guests to pack their bags or prepare for departures.
  
• Distribute room keys and track assignments using digital or paper rosters.
  
• Maintain accurate lodging records and ensure real-time updates of occupancy data.
  
• Communicate directly with hotel staff to confirm reservations and resolve availability issues.
  
• Assist with locating alternate accommodations for linemen if hotels are over capacity.
  
• Provide guidance and clear instructions to incoming and outgoing personnel.
  
• Troubleshoot lodging-related problems and escalate complex issues to the logistics team when necessary.
  
• Support field operations by collaborating with logistics, administrative, and supervisory teams.
  
• Perform other job-related duties as assigned.
  

Qualifications, Knowledge, Skills, and Abilities:  A high school diploma or equivalent is required. Previous experience in hospitality, hotel operations, customer service, or logistics coordination is preferred. Candidates must be comfortable managing fast-paced interactions, solving lodging-related issues, and using technology to maintain accurate records.

• Strong administrative and organizational skills are required.
  
• Ability to remain professional, courteous, and helpful in high-demand environments.
  
• Problem-solving mindset with a focus on providing timely and effective solutions.
  
• Excellent verbal and written communication skills.
  
• Comfortable working irregular hours, including nights, weekends, and holidays during deployments.
  
• Proficiency with Microsoft Office and mobile communication tools is preferred.
  
• Valid driver's license and reliable transportation is required.
  

ABOUT US

The Workforce Group a LEMOINE company is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.